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Compare Helpshift vs Teamwork Desk

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comparison of Helpshift vs. Teamwork Desk
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Starter
$7 per agent, per month (billed annually)
 
Enterprise
$135 Per User / Per Month
Plus
$13 per agent, per month (billed annually)
 
Platinum
$160 Per User / Per Month
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
3.1%
 
Information Technology and Services
13.0%
Marketing and Advertising
25.0%
 
Consumer Services
13.0%
Information Technology and Services
20.5%
 
Computer Games
11.7%
Logistics and Supply Chain
6.8%
 
Financial Services
8.6%
Computer Software
6.8%
 
Internet
7.4%
Internet
6.8%
 
Other
46.3%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

The layout is beautiful, I feel organized, granted I haven't ever used any other software for this purpose. I've never been confused as a 6-month user.

Mike L.
Administrator in Internet

I love how easy and effortless the support system is for our staff and clients. It is also great how it ties in seamlessness with Teamwork Projects.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Can have better layout and also experience can be improved

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
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