Compare Helpshift vs Teamwork Desk

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comparison of Helpshift vs. Teamwork Desk
based on data from user reviews. Helpshift rates 4.3/5 stars with 160 reviews. Teamwork Desk rates 4.4/5 stars with 34 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Starter
$7 per agent, per month (billed annually)
 
Enterprise
$135 Per User / Per Month
Plus
$13 per agent, per month (billed annually)
 
Platinum
$160 Per User / Per Month
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
9.0
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.8
(Based on 30 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.9
(Based on 16 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
9.0
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
9.1
(Based on 27 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
9.0
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
9.3
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
79.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
17.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
2.9%
 
Computer Games
12.6%
Marketing and Advertising
23.9%
 
Consumer Services
9.8%
Information Technology and Services
19.6%
 
Financial Services
8.6%
Computer Software
8.7%
 
Internet
8.0%
Logistics and Supply Chain
6.5%
 
Entertainment
7.5%
Internet
6.5%
 
Other
53.4%
Other
34.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

What I like about Helpshift is that you could easily identify the issue of the customer through its Metadata. It provides all the necessary information to isolate the issue so we can provide the best resolution.

G2 Crowd User in Internet

The ease of communicating with customers when they send a support ticket, and how it looks just like a normal email.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I don't like the waiting time. It can be a bit long.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
Ask Helpshift a QuestionContact HelpshiftAsk Teamwork Desk a QuestionContact Teamwork Desk
Kate from G2 Crowd

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