Compare Helpshift vs Teamwork Desk

See this comparison of Helpshift vs. Teamwork Desk based on data from user reviews. Helpshift rates 4.3/5 stars with 94 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Starter
$7 per agent, per month (billed annually)
 
Enterprise
$135 Per User / Per Month
Plus
$13 per agent, per month (billed annually)
 
Platinum
$160 Per User / Per Month
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 80 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 80 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 37 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 38 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 71 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 37 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 78 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
19.1%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.2%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.6%
3.2%
 
Computer Games
17.0%
Marketing and Advertising
25.6%
 
Consumer Services
11.3%
Information Technology and Services
20.9%
 
Internet
11.3%
Computer Software
7.0%
 
Consumer Goods
8.5%
Internet
7.0%
 
Entertainment
8.5%
Publishing
4.7%
 
Other
43.4%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like that Helpshift notifies me of any issues assigned to me. It is also extremely organized. I love the capability of adding different folders. Helps me to be efficient and work smart.

Mike L.
Administrator in Internet

I love how easy and effortless the support system is for our staff and clients. It is also great how it ties in seamlessness with Teamwork Projects.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
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Kate from G2 Crowd

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