Compare Helpshift vs Teamwork Desk

See this comparison of Helpshift vs. Teamwork Desk based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Basic
$5 per agent, per month (billed annually)
 
Enterprise
$135 Per User / Per Month
Pro
$20 per agent, per month (billed annually)
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 8 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 10 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 20 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 9 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 22 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
3.2%
 
Internet
29.4%
Marketing and Advertising
25.6%
 
Computer Games
17.6%
Information Technology and Services
20.9%
 
Retail
8.8%
Computer Software
7.0%
 
Consumer Goods
8.8%
Internet
7.0%
 
Photography
5.9%
Publishing
4.7%
 
Other
29.4%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Abbey P.
Administrator in Computer Games

The in-conversation note and @ feature are incredibly useful when handing cases from one team member to another. The assign button is great for passing cases onto the correct department and the sub-categories allow an ease of work flow and project...

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Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I wish I could flag issues I need to come back to. Something more than just selecting an additional tag. I wish I could set up my own quick text options rather than company wide ones as I hate typing my own name a million times per day. I also wish the FAQ...

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Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
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Kate avatar
Kate from G2 Crowd

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