Compare Helpshift vs Track-It!

See this comparison of Helpshift vs. Track-It! based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. Track-It! rates 3.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
7.9
(Based on 64 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
7.9
(Based on 64 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 8 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 10 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 20 reviews)
7.9
(Based on 50 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 9 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 22 reviews)
5.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
13.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
55.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
31.3%
 
Internet
29.4%
Information Technology and Services
13.8%
 
Computer Games
17.6%
Hospital & Health Care
10.3%
 
Retail
8.8%
Utilities
5.7%
 
Consumer Goods
8.8%
Higher Education
5.7%
 
Photography
5.9%
Law Practice
5.7%
 
Other
29.4%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Abbey P.
Administrator in Computer Games

The in-conversation note and @ feature are incredibly useful when handing cases from one team member to another. The assign button is great for passing cases onto the correct department and the sub-categories allow an ease of work flow and project...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I wish I could flag issues I need to come back to. Something more than just selecting an additional tag. I wish I could set up my own quick text options rather than company wide ones as I hate typing my own name a million times per day. I also wish the FAQ...

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Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

 
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Kate avatar
Kate from G2 Crowd

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