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Compare Helpshift vs Track-It!

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comparison of Helpshift vs. Track-It!
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
31.9%
 
Information Technology and Services
13.0%
Information Technology and Services
14.3%
 
Consumer Services
13.0%
Hospital & Health Care
9.9%
 
Computer Games
11.7%
Utilities
5.5%
 
Financial Services
8.6%
Higher Education
5.5%
 
Internet
7.4%
Law Practice
5.5%
 
Other
46.3%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

i don't have to wait on hold for someone to answer

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone.

G2 Crowd User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

 
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