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Compare Helpshift vs Track-It!

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comparison of Helpshift vs. Track-It!
based on data from user reviews. Helpshift rates 4.3/5 stars with 152 reviews. Track-It! rates 3.6/5 stars with 73 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 134 reviews)
7.9
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 134 reviews)
8.0
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 58 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 56 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 122 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 55 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 130 reviews)
5.9
(Based on 66 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
65.1%
56.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.8%
30.6%
 
Computer Games
13.3%
Information Technology and Services
14.0%
 
Consumer Services
10.2%
Hospital & Health Care
9.7%
 
Financial Services
9.0%
Higher Education
7.5%
 
Internet
7.8%
Utilities
5.4%
 
Entertainment
7.8%
Law Practice
5.4%
 
Other
51.8%
Other
58.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Angel B.
Administrator

I love their Live Chat and how easy their staff is to work with. They are super helpful and have great ideas on how to make things work with your customized needs.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Disappearing tags and not being able to see if someone already has the ticket that you are answering.

Yaniv R.
Administrator in Information Technology and Services

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

 
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Kate from G2 Crowd

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