Compare Helpshift vs Track-It!

See this comparison of Helpshift vs. Track-It! based on data from user reviews. Helpshift rates 4.2/5 stars with 129 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 112 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 112 reviews)
8.0
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 48 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 48 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 101 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 46 reviews)
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.3
(Based on 109 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.6%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.1%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.3%
30.9%
 
Consumer Services
14.0%
Information Technology and Services
13.5%
 
Computer Games
13.3%
Hospital & Health Care
10.1%
 
Financial Services
9.1%
Utilities
5.6%
 
Information Technology and Services
8.4%
Higher Education
5.6%
 
Internet
8.4%
Law Practice
5.6%
 
Other
46.9%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

I really like how easy it is to maneuver and find my way around Helpshift. It's not only easy to use but it's also easy to explain, teach and train. When I was a new user, I was very quickly able to work my way around. I especially like the feature to check...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

lack of other tools.....................

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

 
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Kate from G2 Crowd

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