Compare Helpshift vs UseResponse

See this comparison of Helpshift vs. UseResponse based on data from user reviews. Helpshift rates 4.2/5 stars with 145 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Enterprise Package
$3000+ per solution
 
Enterprise
$135 Per User / Per Month
Self-Hosted
$899 one-time fee
 
Platinum
$160 Per User / Per Month
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 126 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 126 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 53 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 53 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 115 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 51 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 124 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.6%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.3%
14.3%
 
Information Technology and Services
13.0%
Information Technology and Services
26.3%
 
Consumer Services
13.0%
Internet
10.5%
 
Computer Games
11.8%
Computer Software
10.5%
 
Financial Services
8.7%
Financial Services
10.5%
 
Internet
7.5%
Semiconductors
10.5%
 
Other
46.0%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that we could get the reports about agent performance easily

G2 Crowd User in Semiconductors

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely

Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

 
Ask Helpshift a QuestionContact HelpshiftAsk UseResponse a QuestionContact UseResponse
Kate from G2 Crowd

Need help?

I can help.