Compare Helpshift vs UseResponse

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comparison of Helpshift vs. UseResponse
based on data from user reviews. Helpshift rates 4.3/5 stars with 160 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Enterprise Package
$3000+ per solution
 
Enterprise
$135 Per User / Per Month
Self-Hosted
$899 one-time fee
 
Platinum
$160 Per User / Per Month
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
13.3%
 
Computer Games
12.6%
Information Technology and Services
25.0%
 
Consumer Services
9.8%
Semiconductors
10.0%
 
Financial Services
8.6%
Internet
10.0%
 
Internet
8.0%
Higher Education
10.0%
 
Entertainment
7.5%
Financial Services
10.0%
 
Other
53.4%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Games

You can create your own smart views so tickets will automatically show on that folder.

Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Automations are difficult to create properly

Dhruvam N.
Administrator in Information Technology and Services

Personally there was nothing to dislike in this flawless software.

 
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Kate from G2 Crowd

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