Compare Helpshift vs UseResponse

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comparison of Helpshift vs. UseResponse
based on data from user reviews. Helpshift rates 4.2/5 stars with 121 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Enterprise Package
$3000+ per solution
 
Enterprise
$135 Per User / Per Month
Self-Hosted
$899 one-time fee
 
Platinum
$160 Per User / Per Month
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 104 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 46 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 46 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 44 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 100 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.4%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.5%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
14.3%
 
Computer Games
14.1%
Information Technology and Services
26.3%
 
Consumer Services
11.9%
Computer Software
10.5%
 
Financial Services
10.4%
Higher Education
10.5%
 
Internet
8.9%
Semiconductors
10.5%
 
Consumer Goods
7.4%
Financial Services
10.5%
 
Other
47.4%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like that Helpshift pushes you to seek the resolution and teaches you to resolve issues within one response.

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Can have better layout and also experience can be improved

Matt W.
Administrator in Information Technology and Services

There isn't anything about the product that I dislike I think with time the knowledge base and user base will make information even better and easier to solve without having to go to the support center.

 
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Kate from G2 Crowd

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