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Compare Helpshift vs Vision Helpdesk

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comparison of Helpshift vs. Vision Helpdesk
based on data from user reviews. Helpshift rates 4.3/5 stars with 154 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Starter Help Desk
$12 per staff per mo billed annually
 
Enterprise
$135 Per User / Per Month
Pro Help Desk Software
$20 per staff per mo billed annually
 
Platinum
$160 Per User / Per Month
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 136 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 136 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 58 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 56 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 124 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 55 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.3
(Based on 132 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.5%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.5%
9.1%
 
Computer Games
13.1%
Non-Profit Organization Management
25.5%
 
Consumer Services
10.1%
Internet
14.5%
 
Financial Services
8.9%
Information Technology and Services
12.7%
 
Internet
7.7%
Individual & Family Services
5.5%
 
Entertainment
7.7%
Education Management
5.5%
 
Other
52.4%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

i don't have to wait on hold for someone to answer

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Can have better layout and also experience can be improved

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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