Compare Helpshift vs Vision Helpdesk

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comparison of Helpshift vs. Vision Helpdesk
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Starter Help Desk
$12 per staff per mo billed annually
 
Enterprise
$135 Per User / Per Month
Pro Help Desk Software
$20 per staff per mo billed annually
 
Platinum
$160 Per User / Per Month
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
9.1%
 
Information Technology and Services
13.0%
Non-Profit Organization Management
25.5%
 
Consumer Services
13.0%
Internet
14.5%
 
Computer Games
11.7%
Information Technology and Services
12.7%
 
Financial Services
8.6%
Education Management
5.5%
 
Internet
7.4%
Individual & Family Services
5.5%
 
Other
46.3%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The ability for our app to upload logs and Helpshift to directly link to those logs.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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