Compare Helpshift, Vision Helpdesk, and Freshdesk

 
Professional
$95 Per User / Per Month
Starter Help Desk
$12 per staff per mo billed annually
Sprout
Free for UNLIMITED agents
 
Enterprise
$135 Per User / Per Month
Pro Help Desk Software
$20 per staff per mo billed annually
Blossom
$19 / agent / month billed annually
 
Platinum
$160 Per User / Per Month
Satellite Desk
$24 per staff per mo billed annually
Garden
$35 / agent / month billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
Estate
$49 / agent / month billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
9.3
(Based on 44 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
9.1
(Based on 44 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.9
(Based on 42 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
9.3
(Based on 42 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
9.7
(Based on 43 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
9.7
(Based on 41 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
9.8
(Based on 44 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
61.4%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
29.5%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
9.1%
10.7%
 
Computer Games
12.6%
Non-Profit Organization Management
25.5%
Information Technology and Services
20.6%
 
Consumer Services
9.8%
Internet
14.5%
Computer Software
14.2%
 
Financial Services
8.6%
Information Technology and Services
12.7%
Internet
5.9%
 
Internet
8.0%
Individual & Family Services
5.5%
Education Management
3.7%
 
Entertainment
7.5%
Education Management
5.5%
E-Learning
3.5%
 
Other
53.4%
Other
36.4%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

What I like about Helpshift is that you could easily identify the issue of the customer through its Metadata. It provides all the necessary information to isolate the issue so we can provide the best resolution.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I don't like the waiting time. It can be a bit long.

G2 Crowd User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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