Compare Helpshift, Vision Helpdesk, and LiveAgent

 
Professional
$95 Per User / Per Month
Starter Help Desk
$12 per staff per mo billed annually
All-inclusive
$39/month User Seat
 
Enterprise
$135 Per User / Per Month
Pro Help Desk Software
$20 per staff per mo billed annually
Ticket+Chat
$29/month User Seat
 
Platinum
$160 Per User / Per Month
Satellite Desk
$24 per staff per mo billed annually
Ticket
$9/month User Seat
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
9.3
(Based on 44 reviews)
9.0
(Based on 899 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
9.1
(Based on 44 reviews)
9.1
(Based on 900 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.9
(Based on 42 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
9.3
(Based on 42 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
9.7
(Based on 43 reviews)
9.2
(Based on 856 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
9.7
(Based on 41 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
9.8
(Based on 44 reviews)
9.1
(Based on 887 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
61.4%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
29.5%
26.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
9.1%
12.4%
 
Computer Games
12.6%
Non-Profit Organization Management
25.5%
Information Technology and Services
11.9%
 
Consumer Services
9.8%
Internet
14.5%
Computer Software
7.1%
 
Financial Services
8.6%
Information Technology and Services
12.7%
Computer & Network Security
5.9%
 
Internet
8.0%
Individual & Family Services
5.5%
Internet
5.6%
 
Entertainment
7.5%
Education Management
5.5%
Marketing and Advertising
4.2%
 
Other
53.4%
Other
36.4%
Other
65.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

What I like about Helpshift is that you could easily identify the issue of the customer through its Metadata. It provides all the necessary information to isolate the issue so we can provide the best resolution.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I don't like the waiting time. It can be a bit long.

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Health, Wellness and Fitness

I m confused how it all connects together

 
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