Compare Helpshift, Vision Helpdesk, and Zendesk Support

 
Professional
$95 Per User / Per Month
Starter Help Desk
$12 per staff per mo billed annually
Essential
$5 /month
 
Enterprise
$135 Per User / Per Month
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$19 /month
 
Platinum
$160 Per User / Per Month
Satellite Desk
$24 per staff per mo billed annually
Professional
$49 /month
 
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$99 /month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More InformationRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
9.3
(Based on 44 reviews)
8.8
(Based on 1,281 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
9.1
(Based on 44 reviews)
8.7
(Based on 1,285 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.9
(Based on 42 reviews)
8.3
(Based on 607 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
9.3
(Based on 42 reviews)
8.4
(Based on 630 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
9.7
(Based on 43 reviews)
8.5
(Based on 1,093 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
9.7
(Based on 41 reviews)
8.6
(Based on 591 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
9.8
(Based on 44 reviews)
7.8
(Based on 1,272 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
61.4%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
29.5%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
9.1%
16.3%
 
Computer Games
12.6%
Non-Profit Organization Management
25.5%
Computer Software
18.0%
 
Consumer Services
9.8%
Internet
14.5%
Information Technology and Services
15.3%
 
Financial Services
8.6%
Information Technology and Services
12.7%
Internet
10.5%
 
Internet
8.0%
Individual & Family Services
5.5%
Marketing and Advertising
4.9%
 
Entertainment
7.5%
Education Management
5.5%
Telecommunications
3.3%
 
Other
53.4%
Other
36.4%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Adam S.
Administrator in Computer Games

I love the ease of being able to instantly view any support ticket using the search feature. The FAQ feature is also a huge help for us and our app.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Beejay B.
User

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view...

G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Ask Helpshift a QuestionContact HelpshiftRequest More InformationRequest More InformationRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.