Compare Helpshift vs Whatfix

See this comparison of Helpshift vs. Whatfix based on data from user reviews. Helpshift rates 4.3/5 stars with 114 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 98 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 98 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 45 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 46 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 87 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 43 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 95 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.9%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.4%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.7%
18.2%
 
Computer Games
15.1%
Computer Software
33.3%
 
Consumer Services
13.5%
Information Technology and Services
14.3%
 
Financial Services
9.5%
Consumer Goods
9.5%
 
Internet
9.5%
Internet
7.1%
 
Consumer Goods
7.9%
Cosmetics
4.8%
 
Other
44.4%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Katrina W.
User in Retail

Easy to use and navigate through, user friendly

G2 Crowd User in Human Resources

It saves my company's over all over head cost of customer support expenses and makes it a easy implementation of our company's HR & Talent Management ERP Software. As we have domestic and global user base, we can very well manage making use of Whatfix...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

G2 Crowd User in Medical Devices

We’d like to see more robust life cycle management capabilities to support versioning control, testing, and deployment. Update: October 2016. Some of the enhancements to the product over the summer have really helped in this regard, such as the improved...

 
Ask Helpshift a QuestionContact HelpshiftAsk Whatfix a QuestionContact Whatfix
Kate from G2 Crowd

Need help?

I can help.