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Compare Helpshift vs Whatfix

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comparison of Helpshift vs. Whatfix
based on data from user reviews. Helpshift rates 4.2/5 stars with 121 reviews. Whatfix rates 4.8/5 stars with 36 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 104 reviews)
9.0
(Based on 34 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
9.0
(Based on 34 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 46 reviews)
8.4
(Based on 28 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 46 reviews)
8.6
(Based on 28 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
10.0
(Based on 34 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 44 reviews)
9.5
(Based on 28 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 100 reviews)
9.7
(Based on 33 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.4%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.5%
30.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
19.4%
 
Computer Games
14.1%
Computer Software
29.8%
 
Consumer Services
11.9%
Information Technology and Services
17.0%
 
Financial Services
10.4%
Consumer Goods
10.6%
 
Internet
8.9%
Internet
6.4%
 
Consumer Goods
7.4%
Telecommunications
4.3%
 
Other
47.4%
Other
31.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that we could get the reports about agent performance easily

Shai O.
Administrator in Internet

Easy to use and operate. building a flow is fast and easy. The system capabilities are flexible and vast. Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently.

Most Helpful Critical Review
Most Helpful Critical Review
B W.
User in Consumer Services

There’s no direct chat feature. It would be nice if you could chat to customer.

G2 Crowd User in Information Technology and Services

I would recommend that a list view be created to view flows in a login.

 
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Kate from G2 Crowd

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