Compare Helpshift vs Whatfix
See this
comparison of Helpshift vs. Whatfix
based on data from user reviews. Helpshift rates 4.3/5 stars with 168 reviews. Whatfix rates 4.7/5 stars with 42 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Whatfix
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.9
Ease of Use
Ease of Use
8.8
8.9
Ease of Setup
Ease of Setup
8.8
8.1
Ease of Admin
Ease of Admin
8.5
8.3
Quality of Support
Quality of Support
8.5
9.9
Ease of Doing Business With
Ease of Doing Business With
8.7
9.3
Product Direction (% positive)
Product Direction (% positive)
8.3
9.7
Meets Requirements
Helpshift
8.7
Whatfix
8.9
Ease of Use
Helpshift
8.8
Whatfix
8.9
Ease of Setup
Helpshift
8.8
Whatfix
8.1
Ease of Admin
Helpshift
8.5
Whatfix
8.3
Quality of Support
Helpshift
8.5
Whatfix
9.9
Ease of Doing Business With
Helpshift
8.7
Whatfix
9.3
Product Direction (% positive)
Helpshift
8.3
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
Helpshift
9.0
Whatfix
8.8
Searchable Articles
Helpshift
8.7
Whatfix
8.9
Community Forums
Helpshift
8.5
Whatfix
Not enough data available
Interactive FAQs & Forums
Helpshift
8.4
Whatfix
Not enough data available
Interaction
Web Portals
Helpshift
8.6
Whatfix
9.4
Forum to Reponse
Helpshift
8.8
Whatfix
10.0
Tickets and Tagging
Helpshift
9.0
Whatfix
10.0
Live Chat
Helpshift
9.0
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
45.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
31.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
23.8%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%

Reviewers' Industry

 
Computer Games
13.2%
Computer Software
28.3%
 
Consumer Services
9.9%
Information Technology and Services
18.9%
 
Financial Services
8.2%
Consumer Goods
9.4%
 
Entertainment
8.2%
Internet
5.7%
 
Consumer Goods
7.7%
Telecommunications
3.8%
 
Other
52.7%
Other
34.0%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jennilyn W.
User

It is user friendly and not confusing to figure out.

G2 Crowd User in Cosmetics

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

 
Helpshift
Most Helpful Favorable Review
Jennilyn W.
User

It is user friendly and not confusing to figure out.

Most Helpful Critical Review
G2 Crowd User

The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity

Whatfix
Most Helpful Favorable Review
G2 Crowd User in Cosmetics

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer.

Most Helpful Critical Review
Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

Screenshots

 
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