Compare Helpshift vs Whatfix

See this comparison of Helpshift vs. Whatfix based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
8.9
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
9.0
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 8 reviews)
8.4
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 10 reviews)
8.5
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 20 reviews)
10.0
(Based on 28 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 9 reviews)
9.6
(Based on 24 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 22 reviews)
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
16.7%
 
Internet
29.4%
Computer Software
28.9%
 
Computer Games
17.6%
Information Technology and Services
15.8%
 
Retail
8.8%
Consumer Goods
10.5%
 
Consumer Goods
8.8%
Internet
7.9%
 
Photography
5.9%
Cosmetics
5.3%
 
Other
29.4%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The ease, all of the information is in one place. It's very intuitive and user-friendly. Their customer support is top-notch!

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Andrew L.
Administrator in Computer Software

As a company, we made the switch from a high-end competitor to Whatfix and we could not be happier. Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system. The team find...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I wish I could flag issues I need to come back to. Something more than just selecting an additional tag. I wish I could set up my own quick text options rather than company wide ones as I hate typing my own name a million times per day. I also wish the FAQ...

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Craig R.
Administrator in Individual & Family Services

Nothing at this stage. all has been good.

 
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Kate avatar
Kate from G2 Crowd

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