Compare Helpshift vs Whatfix

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comparison of Helpshift vs. Whatfix
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
20.0%
 
Information Technology and Services
13.0%
Computer Software
30.4%
 
Consumer Services
13.0%
Information Technology and Services
17.4%
 
Computer Games
11.7%
Consumer Goods
8.7%
 
Financial Services
8.6%
Internet
6.5%
 
Internet
7.4%
Cosmetics
4.3%
 
Other
46.3%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Services

Helpshift helped me keep all my paper trails organized.

Travis G.
Administrator in Computer Software

Unfair question, they provide a great product, great service, and do not leave you hanging on the tracking of use. From Prekhar(Prekhar Jain) answering all my questions and helping me signup to Vara(Vara Kumar Namburu) immediately answering my...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

It doesn't prompt for enough information to be provided by person asking questions

Amanda S.
Administrator in Education Management

As an admin who is not in an IT department, I dislike having to get my users to install the extension. This is likely to be a non-issue for most people.

 
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Kate from G2 Crowd

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