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Compare Helpshift vs Zendesk Support

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comparison of Helpshift vs. Zendesk Support
based on data from user reviews. Helpshift rates 4.3/5 stars with 154 reviews. Zendesk Support rates 4.2/5 stars with 1,331 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Essential
$5 /month
 
Enterprise
$135 Per User / Per Month
Team
$19 /month
 
Platinum
$160 Per User / Per Month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 136 reviews)
8.7
(Based on 1,219 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 136 reviews)
8.7
(Based on 1,223 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 58 reviews)
8.3
(Based on 584 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 56 reviews)
8.4
(Based on 607 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 124 reviews)
8.5
(Based on 1,035 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 55 reviews)
8.6
(Based on 570 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.3
(Based on 132 reviews)
7.8
(Based on 1,211 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.5%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.5%
16.2%
 
Computer Games
13.1%
Computer Software
18.3%
 
Consumer Services
10.1%
Information Technology and Services
15.1%
 
Financial Services
8.9%
Internet
10.7%
 
Internet
7.7%
Marketing and Advertising
5.1%
 
Entertainment
7.7%
Telecommunications
3.3%
 
Other
52.4%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Great resource for helping customers quickly

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Suraida S.
User

Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team level, Agent level, Site level,

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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