Compare Helpshift vs Zendesk Support

See this comparison of Helpshift vs. Zendesk Support based on data from user reviews. Helpshift rates 4.2/5 stars with 145 reviews. Zendesk Support rates 4.2/5 stars with 1,150 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Essential
$5 /month
 
Enterprise
$135 Per User / Per Month
Team
$19 /month
 
Platinum
$160 Per User / Per Month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 126 reviews)
8.7
(Based on 1,053 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 126 reviews)
8.7
(Based on 1,057 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 53 reviews)
8.3
(Based on 514 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 53 reviews)
8.4
(Based on 533 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 115 reviews)
8.5
(Based on 893 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 51 reviews)
8.6
(Based on 496 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 124 reviews)
7.9
(Based on 1,050 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.6%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.3%
16.0%
 
Information Technology and Services
13.0%
Computer Software
19.1%
 
Consumer Services
13.0%
Information Technology and Services
14.7%
 
Computer Games
11.8%
Internet
10.8%
 
Financial Services
8.7%
Marketing and Advertising
5.5%
 
Internet
7.5%
Retail
3.2%
 
Other
46.0%
Other
46.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that we could get the reports about agent performance easily

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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