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Compare Helpshift vs Zendesk Support

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comparison of Helpshift vs. Zendesk Support
based on data from user reviews. Helpshift rates 4.2/5 stars with 146 reviews. Zendesk Support rates 4.2/5 stars with 1,193 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
Essential
$5 /month
 
Enterprise
$135 Per User / Per Month
Team
$19 /month
 
Platinum
$160 Per User / Per Month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 127 reviews)
8.7
(Based on 1,092 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 127 reviews)
8.7
(Based on 1,096 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
8.3
(Based on 530 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 54 reviews)
8.4
(Based on 551 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 116 reviews)
8.5
(Based on 926 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 52 reviews)
8.6
(Based on 515 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 125 reviews)
7.9
(Based on 1,089 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.2%
45.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.1%
15.9%
 
Information Technology and Services
13.0%
Computer Software
18.9%
 
Consumer Services
13.0%
Information Technology and Services
14.5%
 
Computer Games
11.7%
Internet
11.1%
 
Financial Services
8.6%
Marketing and Advertising
5.3%
 
Internet
7.4%
Telecommunications
3.3%
 
Other
46.3%
Other
47.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Easy to learn, good team to support learning and set up of the tool

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Suraida S.
User

Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team level, Agent level, Site level,

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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