Compare Helpshift vs Zoho Desk

See this comparison of Helpshift vs. Zoho Desk based on data from user reviews. Helpshift rates 4.2/5 stars with 139 reviews. Zoho Desk rates 4.3/5 stars with 518 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
FREE
$0 /agent/month
 
Enterprise
$135 Per User / Per Month
PROFESSIONAL
$12 /agent/month
 
Platinum
$160 Per User / Per Month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 122 reviews)
8.6
(Based on 479 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 122 reviews)
8.6
(Based on 479 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 53 reviews)
8.3
(Based on 378 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 53 reviews)
8.6
(Based on 381 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 111 reviews)
8.2
(Based on 429 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 51 reviews)
8.6
(Based on 354 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 119 reviews)
8.8
(Based on 470 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
73.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.2%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.7%
7.0%
 
Consumer Services
13.1%
Information Technology and Services
26.2%
 
Information Technology and Services
12.4%
Computer Software
10.8%
 
Computer Games
12.4%
Marketing and Advertising
4.5%
 
Financial Services
8.5%
Internet
4.4%
 
Internet
7.8%
Telecommunications
4.1%
 
Other
45.8%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Hamid A.
User

sending email and adding notes in the same window

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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