Compare Helpshift vs Zoho Desk

See this comparison of Helpshift vs. Zoho Desk based on data from user reviews. Helpshift rates 3.9/5 stars with 27 reviews. Zoho Desk rates 4.3/5 stars with 479 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
FREE
$0 /agent/month
 
Enterprise
$135 Per User / Per Month
PROFESSIONAL
$12 /agent/month
 
Platinum
$160 Per User / Per Month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 23 reviews)
8.6
(Based on 443 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 23 reviews)
8.6
(Based on 443 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.3
(Based on 8 reviews)
8.4
(Based on 348 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 10 reviews)
8.6
(Based on 350 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 20 reviews)
8.2
(Based on 400 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 9 reviews)
8.6
(Based on 326 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 22 reviews)
8.8
(Based on 435 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.4%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
7.6%
 
Internet
29.4%
Information Technology and Services
25.6%
 
Computer Games
17.6%
Computer Software
11.2%
 
Retail
8.8%
Internet
4.6%
 
Consumer Goods
8.8%
Marketing and Advertising
4.3%
 
Photography
5.9%
Telecommunications
4.1%
 
Other
29.4%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like that the emails come right in and we are able to answer them in a timely manner.

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate avatar
Kate from G2 Crowd

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