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Compare Helpshift vs Zoho Desk

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comparison of Helpshift vs. Zoho Desk
based on data from user reviews. Helpshift rates 4.3/5 stars with 154 reviews. Zoho Desk rates 4.3/5 stars with 797 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
FREE
$0 /agent/month
 
Enterprise
$135 Per User / Per Month
PROFESSIONAL
$12 /agent/month
 
Platinum
$160 Per User / Per Month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 136 reviews)
8.7
(Based on 728 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 136 reviews)
8.7
(Based on 728 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 58 reviews)
8.3
(Based on 588 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 56 reviews)
8.6
(Based on 587 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 124 reviews)
8.3
(Based on 658 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 55 reviews)
8.6
(Based on 549 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.3
(Based on 132 reviews)
8.8
(Based on 720 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.5%
72.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
21.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.5%
6.1%
 
Computer Games
13.1%
Information Technology and Services
25.4%
 
Consumer Services
10.1%
Computer Software
10.9%
 
Financial Services
8.9%
Internet
4.3%
 
Internet
7.7%
Marketing and Advertising
4.1%
 
Entertainment
7.7%
Telecommunications
3.9%
 
Other
52.4%
Other
51.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

i don't have to wait on hold for someone to answer

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Can have better layout and also experience can be improved

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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