Compare Helpshift, Zoho Desk, and Freshdesk

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Helpshift
Zoho Desk
Optimized for quick response
Freshdesk
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Helpshift
Helpshift
4.3
Based on 160 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 921 reviews
Optimized for quick response
remove product
Freshdesk
Freshdesk
4.4
Based on 2,007 reviews
 
Professional
$95 Per User / Per Month
FREE
$0 /agent/month
Sprout
Free for UNLIMITED agents
 
Enterprise
$135 Per User / Per Month
PROFESSIONAL
$12 /agent/month
Blossom
$19 / agent / month billed annually
 
Platinum
$160 Per User / Per Month
ENTERPRISE
$25 /agent/month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.8
(Based on 843 reviews)
8.6
(Based on 1,867 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.7
(Based on 843 reviews)
8.9
(Based on 1,877 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.3
(Based on 690 reviews)
8.7
(Based on 1,346 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
8.5
(Based on 689 reviews)
8.8
(Based on 1,380 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
8.3
(Based on 756 reviews)
9.0
(Based on 1,812 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
8.6
(Based on 641 reviews)
9.0
(Based on 1,314 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
8.8
(Based on 833 reviews)
8.8
(Based on 1,862 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
72.7%
53.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
21.4%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
5.8%
10.7%
 
Computer Games
12.6%
Information Technology and Services
24.8%
Information Technology and Services
20.5%
 
Consumer Services
9.8%
Computer Software
10.4%
Computer Software
14.1%
 
Financial Services
8.6%
Marketing and Advertising
4.2%
Internet
6.0%
 
Internet
8.0%
Internet
4.2%
Education Management
3.7%
 
Entertainment
7.5%
Telecommunications
4.1%
E-Learning
3.5%
 
Other
53.4%
Other
52.3%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Adam S.
Administrator in Computer Games

I love the ease of being able to instantly view any support ticket using the search feature. The FAQ feature is also a huge help for us and our app.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Beejay B.
User

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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