Compare Helpshift, Zoho Desk, Freshdesk, and Kayako

Pricing

 
Professional
$95
Per User / Per Month
FREE
$0
/agent/month
Sprout
Free
for UNLIMITED agents
Inbox
$15
/agent/month
 
Enterprise
$135
Per User / Per Month
PROFESSIONAL
$12
/agent/month
Blossom
$19
/ agent / month billed annually
Growth
$30
/agent/month
 
Platinum
$160
Per User / Per Month
ENTERPRISE
$25
/agent/month
Garden
$35
/ agent / month billed annually
Scale
$60
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.7
8.5
8.1
Ease of Use
Ease of Use
8.8
8.5
8.8
8.4
Ease of Setup
Ease of Setup
8.8
8.2
8.5
8.0
Ease of Admin
Ease of Admin
8.5
8.4
8.7
8.1
Quality of Support
Quality of Support
8.5
8.2
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
8.7
8.5
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
8.3
8.7
8.6
7.1
Meets Requirements
Helpshift
8.7
Zoho Desk
8.7
Freshdesk
8.5
Kayako
8.1
Ease of Use
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.8
Kayako
8.4
Ease of Setup
Helpshift
8.8
Zoho Desk
8.2
Freshdesk
8.5
Kayako
8.0
Ease of Admin
Helpshift
8.5
Zoho Desk
8.4
Freshdesk
8.7
Kayako
8.1
Quality of Support
Helpshift
8.5
Zoho Desk
8.2
Freshdesk
8.9
Kayako
8.2
Ease of Doing Business With
Helpshift
8.7
Zoho Desk
8.5
Freshdesk
8.8
Kayako
8.4
Product Direction (% positive)
Helpshift
8.3
Zoho Desk
8.7
Freshdesk
8.6
Kayako
7.1

Features

Ticket and Case Management
Workflow
Helpshift
8.6
Zoho Desk
8.2
Freshdesk
8.4
Kayako
8.1
Response Automation
Helpshift
8.4
Zoho Desk
8.3
Freshdesk
8.4
Kayako
8.3
SLA Management
Helpshift
8.3
Zoho Desk
8.2
Freshdesk
8.2
Kayako
7.9
Attachments/Screencasts
Helpshift
8.5
Zoho Desk
8.3
Freshdesk
8.4
Kayako
7.4
Ticket Collaboration
Helpshift
8.2
Zoho Desk
8.6
Freshdesk
8.6
Kayako
8.5
Ticket creation user experience
Helpshift
8.6
Zoho Desk
8.7
Freshdesk
8.8
Kayako
8.8
Ticket response user experience
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.8
Kayako
8.4
Knowledge Share
Knowledge Base
Helpshift
9.0
Zoho Desk
8.6
Freshdesk
8.7
Kayako
8.9
Searchable Articles
Helpshift
8.7
Zoho Desk
8.6
Freshdesk
8.6
Kayako
9.2
Community Forums
Helpshift
8.5
Zoho Desk
8.3
Freshdesk
8.4
Kayako
8.6
Interactive FAQs & Forums
Helpshift
8.4
Zoho Desk
8.3
Freshdesk
8.5
Kayako
8.5
Communication
Pop-up Chat
Helpshift
8.9
Zoho Desk
8.9
Freshdesk
9.0
Kayako
8.9
Notifications
Helpshift
8.5
Zoho Desk
9.0
Freshdesk
8.8
Kayako
8.5
Targeted Emails
Helpshift
9.0
Zoho Desk
8.9
Freshdesk
9.0
Kayako
8.3
In-App Messaging
Helpshift
9.1
Zoho Desk
8.9
Freshdesk
Not enough data available
Kayako
8.9
Interaction
Web Portals
Helpshift
8.6
Zoho Desk
8.4
Freshdesk
7.2
Kayako
9.0
Forum to Reponse
Helpshift
8.8
Zoho Desk
8.4
Freshdesk
8.5
Kayako
8.0
Tickets and Tagging
Helpshift
9.0
Zoho Desk
8.7
Freshdesk
8.8
Kayako
9.3
Live Chat
Helpshift
9.0
Zoho Desk
8.5
Freshdesk
8.8
Kayako
8.9
Internal Use
Customization
Helpshift
8.2
Zoho Desk
8.3
Freshdesk
8.0
Kayako
7.8
Conversation Archiving
Helpshift
9.2
Zoho Desk
9.0
Freshdesk
Not enough data available
Kayako
8.8
Lead Development
Helpshift
9.1
Zoho Desk
9.0
Freshdesk
Not enough data available
Kayako
8.0
Knowledge Base
Helpshift
9.2
Zoho Desk
8.8
Freshdesk
8.9
Kayako
8.6
Team Inbox
Helpshift
9.1
Zoho Desk
8.8
Freshdesk
8.9
Kayako
8.7
Customer Profiles
Helpshift
8.7
Zoho Desk
8.8
Freshdesk
8.6
Kayako
8.1
Communication Channels
Customer Portal
Helpshift
8.6
Zoho Desk
8.3
Freshdesk
8.6
Kayako
8.3
Email to Case
Helpshift
8.6
Zoho Desk
8.7
Freshdesk
8.9
Kayako
8.7
Chat/Live Support
Helpshift
8.6
Zoho Desk
8.5
Freshdesk
8.5
Kayako
8.2
Social Integration
Helpshift
Not enough data available
Zoho Desk
8.4
Freshdesk
8.2
Kayako
6.9
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Zoho Desk
8.3
Freshdesk
8.3
Kayako
7.0
Customer and Contacts Database
Helpshift
8.2
Zoho Desk
8.3
Freshdesk
7.9
Kayako
7.6
Products and Version Tracking
Helpshift
8.3
Zoho Desk
8.4
Freshdesk
8.2
Kayako
6.9
Call Scripting
Helpshift
Not enough data available
Zoho Desk
8.2
Freshdesk
8.1
Kayako
6.7
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Zoho Desk
8.3
Freshdesk
8.3
Kayako
6.7
Self Service/Community
Forums
Helpshift
8.1
Zoho Desk
8.3
Freshdesk
8.3
Kayako
7.7
Knowledge Base
Helpshift
8.4
Zoho Desk
8.4
Freshdesk
8.5
Kayako
7.9
Ideas/Feedback
Helpshift
8.4
Zoho Desk
8.3
Freshdesk
8.3
Kayako
7.2
Q&A
Helpshift
8.3
Zoho Desk
8.5
Freshdesk
8.5
Kayako
7.8
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Zoho Desk
8.4
Freshdesk
8.2
Kayako
6.6
Reporting
Helpshift
8.0
Zoho Desk
8.3
Freshdesk
7.8
Kayako
7.1
Dashboards
Helpshift
8.0
Zoho Desk
8.5
Freshdesk
8.2
Kayako
7.6
Platform
ITIL Compliance
Helpshift
8.6
Zoho Desk
8.4
Freshdesk
8.2
Kayako
7.7
Mobile User Support
Helpshift
8.8
Zoho Desk
8.4
Freshdesk
8.1
Kayako
7.7
Customization
Helpshift
8.2
Zoho Desk
8.3
Freshdesk
8.0
Kayako
7.8
User, Role, and Access Management
Helpshift
8.5
Zoho Desk
8.4
Freshdesk
8.5
Kayako
8.2
Internationalization
Helpshift
8.7
Zoho Desk
8.1
Freshdesk
8.1
Kayako
8.0
Performance & Reliability
Helpshift
8.6
Zoho Desk
8.7
Freshdesk
8.8
Kayako
8.6
Integration APIs
Helpshift
8.3
Zoho Desk
8.4
Freshdesk
8.2
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
71.8%
53.1%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
22.4%
36.1%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
5.8%
10.7%
7.8%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.8%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.7%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Computer Games
13.2%
Information Technology and Services
24.3%
Information Technology and Services
20.4%
Information Technology and Services
23.6%
 
Consumer Services
9.9%
Computer Software
10.8%
Computer Software
14.0%
Computer Software
17.3%
 
Financial Services
8.2%
Marketing and Advertising
4.1%
Internet
5.9%
Telecommunications
7.2%
 
Entertainment
8.2%
Internet
4.0%
Education Management
3.7%
Internet
5.3%
 
Consumer Goods
7.7%
Telecommunications
3.9%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
52.7%
Other
52.9%
Other
52.6%
Other
42.8%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I enjoy the feature of tagging and sharing without showing it to the customers.

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

lack of other tools.....................

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Helpshift
Most Helpful Favorable Review
G2 Crowd User

I enjoy the feature of tagging and sharing without showing it to the customers.

Most Helpful Critical Review
G2 Crowd User in Internet

lack of other tools.....................

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Helpshift
No videos provided
Zoho Desk
Freshdesk
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Helpshift a QuestionContact HelpshiftAsk Zoho Desk a QuestionContact Zoho DeskAsk Freshdesk a QuestionContact FreshdeskAsk Kayako a QuestionContact Kayako