Compare Helpshift, Zoho Desk, Freshdesk, and Zendesk Support

Pricing

 
Professional
$95
Per User / Per Month
FREE
$0
/agent/month
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Enterprise
$135
Per User / Per Month
PROFESSIONAL
$12
/agent/month
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Platinum
$160
Per User / Per Month
ENTERPRISE
$25
/agent/month
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
8.5
8.6
Ease of Use
Ease of Use
8.8
8.5
8.8
8.6
Ease of Setup
Ease of Setup
8.8
8.2
8.5
8.2
Ease of Admin
Ease of Admin
8.5
8.4
8.7
8.3
Quality of Support
Quality of Support
8.5
8.2
8.9
8.4
Ease of Doing Business With
Ease of Doing Business With
8.7
8.5
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
8.3
8.7
8.6
7.6
Meets Requirements
Helpshift
8.7
Zoho Desk
8.6
Freshdesk
8.5
Zendesk Support
8.6
Ease of Use
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
Helpshift
8.8
Zoho Desk
8.2
Freshdesk
8.5
Zendesk Support
8.2
Ease of Admin
Helpshift
8.5
Zoho Desk
8.4
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
Helpshift
8.5
Zoho Desk
8.2
Freshdesk
8.9
Zendesk Support
8.4
Ease of Doing Business With
Helpshift
8.7
Zoho Desk
8.5
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
Helpshift
8.3
Zoho Desk
8.7
Freshdesk
8.6
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Helpshift
8.6
Zoho Desk
8.2
Freshdesk
8.4
Zendesk Support
8.5
Response Automation
Helpshift
8.4
Zoho Desk
8.3
Freshdesk
8.4
Zendesk Support
8.4
SLA Management
Helpshift
8.3
Zoho Desk
8.2
Freshdesk
8.2
Zendesk Support
8.1
Attachments/Screencasts
Helpshift
8.5
Zoho Desk
8.3
Freshdesk
8.4
Zendesk Support
8.3
Ticket Collaboration
Helpshift
8.2
Zoho Desk
8.6
Freshdesk
8.6
Zendesk Support
8.6
Ticket creation user experience
Helpshift
8.6
Zoho Desk
8.7
Freshdesk
8.8
Zendesk Support
8.9
Ticket response user experience
Helpshift
8.8
Zoho Desk
8.5
Freshdesk
8.8
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Helpshift
9.0
Zoho Desk
8.6
Freshdesk
8.7
Zendesk Support
8.6
Searchable Articles
Helpshift
8.7
Zoho Desk
8.6
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
Helpshift
8.5
Zoho Desk
8.3
Freshdesk
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
Helpshift
8.4
Zoho Desk
8.3
Freshdesk
8.5
Zendesk Support
8.2
Interaction
Web Portals
Helpshift
8.6
Zoho Desk
8.4
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
Helpshift
8.8
Zoho Desk
8.4
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
Helpshift
9.0
Zoho Desk
8.7
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
Helpshift
9.0
Zoho Desk
8.5
Freshdesk
8.8
Zendesk Support
8.5
Communication Channels
Customer Portal
Helpshift
8.6
Zoho Desk
8.3
Freshdesk
8.6
Zendesk Support
8.4
Email to Case
Helpshift
8.6
Zoho Desk
8.7
Freshdesk
8.9
Zendesk Support
8.8
Chat/Live Support
Helpshift
8.6
Zoho Desk
8.5
Freshdesk
8.5
Zendesk Support
8.4
Social Integration
Helpshift
Not enough data available
Zoho Desk
8.4
Freshdesk
8.2
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Zoho Desk
8.3
Freshdesk
8.3
Zendesk Support
8.0
Customer and Contacts Database
Helpshift
8.2
Zoho Desk
8.3
Freshdesk
7.9
Zendesk Support
8.1
Products and Version Tracking
Helpshift
8.3
Zoho Desk
8.4
Freshdesk
8.2
Zendesk Support
8.1
Call Scripting
Helpshift
Not enough data available
Zoho Desk
8.2
Freshdesk
8.1
Zendesk Support
7.8
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Zoho Desk
8.3
Freshdesk
8.3
Zendesk Support
7.7
Self Service/Community
Forums
Helpshift
8.1
Zoho Desk
8.3
Freshdesk
8.3
Zendesk Support
8.0
Knowledge Base
Helpshift
8.4
Zoho Desk
8.4
Freshdesk
8.5
Zendesk Support
8.4
Ideas/Feedback
Helpshift
8.4
Zoho Desk
8.3
Freshdesk
8.3
Zendesk Support
8.1
Q&A
Helpshift
8.3
Zoho Desk
8.5
Freshdesk
8.5
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Zoho Desk
8.4
Freshdesk
8.2
Zendesk Support
7.9
Reporting
Helpshift
8.0
Zoho Desk
8.2
Freshdesk
7.8
Zendesk Support
7.9
Dashboards
Helpshift
8.0
Zoho Desk
8.5
Freshdesk
8.2
Zendesk Support
8.1
Platform
ITIL Compliance
Helpshift
8.6
Zoho Desk
8.4
Freshdesk
8.2
Zendesk Support
8.1
Mobile User Support
Helpshift
8.8
Zoho Desk
8.3
Freshdesk
8.1
Zendesk Support
8.1
Customization
Helpshift
8.2
Zoho Desk
8.3
Freshdesk
8.0
Zendesk Support
8.0
User, Role, and Access Management
Helpshift
8.5
Zoho Desk
8.4
Freshdesk
8.5
Zendesk Support
8.3
Internationalization
Helpshift
8.7
Zoho Desk
8.1
Freshdesk
8.1
Zendesk Support
8.2
Performance & Reliability
Helpshift
8.6
Zoho Desk
8.7
Freshdesk
8.8
Zendesk Support
8.5
Integration APIs
Helpshift
8.3
Zoho Desk
8.4
Freshdesk
8.2
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
71.8%
53.2%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
22.4%
36.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
5.9%
10.7%
16.3%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.9%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Computer Games
13.2%
Information Technology and Services
24.4%
Information Technology and Services
20.3%
Computer Software
17.9%
 
Consumer Services
9.9%
Computer Software
10.8%
Computer Software
14.0%
Information Technology and Services
15.3%
 
Financial Services
8.2%
Marketing and Advertising
4.1%
Internet
5.9%
Internet
10.3%
 
Entertainment
8.2%
Internet
4.0%
Education Management
3.7%
Marketing and Advertising
4.9%
 
Consumer Goods
7.7%
Telecommunications
4.0%
E-Learning
3.4%
Telecommunications
3.3%
 
Other
52.7%
Other
52.8%
Other
52.7%
Other
48.3%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Melchor II H.
User in Computer Games

Personalizing your queue and having the option to view all of your work is a really good feature. This is the feature I like best.

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Automations are difficult to create properly

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Helpshift
Most Helpful Favorable Review
Melchor II H.
User in Computer Games

Personalizing your queue and having the option to view all of your work is a really good feature. This is the feature I like best.

Most Helpful Critical Review
G2 Crowd User

Automations are difficult to create properly

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

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Helpshift
No videos provided
Zoho Desk
Freshdesk
Zendesk Support
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