Compare Helpshift, Zoho Desk, and HappyFox

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Helpshift
Zoho Desk
Optimized for quick response
HappyFox
Optimized for quick response
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Helpshift
Helpshift
4.3
Based on 160 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 910 reviews
Optimized for quick response
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Professional
$95 Per User / Per Month
FREE
$0 /agent/month
Mighty
$29 per staff / month
 
Enterprise
$135 Per User / Per Month
PROFESSIONAL
$12 /agent/month
Fantastic
$49 per staff / month
 
Platinum
$160 Per User / Per Month
ENTERPRISE
$25 /agent/month
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.8
(Based on 832 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.6
(Based on 832 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.3
(Based on 679 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
8.5
(Based on 678 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
8.3
(Based on 747 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
8.6
(Based on 632 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
8.8
(Based on 822 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
72.6%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
21.6%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
5.9%
15.5%
 
Computer Games
12.6%
Information Technology and Services
24.9%
Information Technology and Services
14.1%
 
Consumer Services
9.8%
Computer Software
10.4%
Computer Software
12.2%
 
Financial Services
8.6%
Internet
4.2%
Higher Education
6.4%
 
Internet
8.0%
Telecommunications
4.1%
Real Estate
3.8%
 
Entertainment
7.5%
Marketing and Advertising
4.1%
Education Management
3.8%
 
Other
53.4%
Other
52.2%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ano N.
User

User friendly, easy to use tool. A very simple tool to handle customer inquiries. Quite happy using it for the simplicity and ease it brings us in terms of customer handling and resolving our customer's issues and queries. Its a good tool for any business...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
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