Compare Helpshift, Zoho Desk, and LiveAgent

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Helpshift
Zoho Desk
Optimized for quick response
LiveAgent
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Helpshift
Helpshift
4.3
Based on 160 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 925 reviews
Optimized for quick response
remove product
LiveAgent
LiveAgent
4.5
Based on 969 reviews
 
Professional
$95 Per User / Per Month
FREE
$0 /agent/month
All-inclusive
$39/month User Seat
 
Enterprise
$135 Per User / Per Month
PROFESSIONAL
$12 /agent/month
Ticket+Chat
$29/month User Seat
 
Platinum
$160 Per User / Per Month
ENTERPRISE
$25 /agent/month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.8
(Based on 845 reviews)
9.0
(Based on 901 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.7
(Based on 845 reviews)
9.1
(Based on 902 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.3
(Based on 692 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
8.5
(Based on 691 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
8.3
(Based on 758 reviews)
9.2
(Based on 858 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
8.6
(Based on 643 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
8.8
(Based on 835 reviews)
9.1
(Based on 889 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
72.8%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
21.4%
26.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
5.8%
12.4%
 
Computer Games
12.6%
Information Technology and Services
24.8%
Information Technology and Services
12.0%
 
Consumer Services
9.8%
Computer Software
10.4%
Computer Software
7.1%
 
Financial Services
8.6%
Marketing and Advertising
4.2%
Computer & Network Security
5.9%
 
Internet
8.0%
Internet
4.2%
Internet
5.6%
 
Entertainment
7.5%
Telecommunications
4.1%
Marketing and Advertising
4.1%
 
Other
53.4%
Other
52.3%
Other
65.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

HelpShift Interface and Email reply capability.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

 
 No videos provided.

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Kate from G2 Crowd

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