Compare Helpshift, Zoho Desk, and TeamSupport

Add Product
Helpshift
Zoho Desk
Optimized for quick response
TeamSupport
Add Product
remove product
Helpshift
Helpshift
4.3
Based on 160 reviews
remove product
Zoho Desk
Zoho Desk
4.3
Based on 922 reviews
Optimized for quick response
remove product
TeamSupport
TeamSupport
4.3
Based on 510 reviews
 
Professional
$95 Per User / Per Month
FREE
$0 /agent/month
Support Desk
$50 / agent / month billed annually
 
Enterprise
$135 Per User / Per Month
PROFESSIONAL
$12 /agent/month
Enterprise
$65 / agent / month billed annually
 
Platinum
$160 Per User / Per Month
ENTERPRISE
$25 /agent/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.8
(Based on 843 reviews)
8.7
(Based on 493 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.7
(Based on 843 reviews)
8.8
(Based on 494 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.3
(Based on 690 reviews)
8.5
(Based on 233 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
8.5
(Based on 689 reviews)
8.9
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
8.3
(Based on 756 reviews)
9.0
(Based on 448 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
8.6
(Based on 641 reviews)
9.3
(Based on 240 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
8.8
(Based on 833 reviews)
9.1
(Based on 493 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
72.8%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
21.4%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
5.8%
11.3%
 
Computer Games
12.6%
Information Technology and Services
24.8%
Computer Software
27.2%
 
Consumer Services
9.8%
Computer Software
10.4%
Information Technology and Services
20.7%
 
Financial Services
8.6%
Marketing and Advertising
4.2%
Internet
5.8%
 
Internet
8.0%
Internet
4.2%
Financial Services
4.5%
 
Entertainment
7.5%
Telecommunications
4.1%
Hospitality
3.6%
 
Other
53.4%
Other
52.3%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Simple UI helps improve our work, also the auto-save is helpful that will prevent forgotten of saving the job.

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Katrina W.
User

No spellchecker or grammar help, can't undo

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Helpshift a QuestionContact HelpshiftAsk Zoho Desk a QuestionContact Zoho Desk
Kate from G2 Crowd

Need help?

I can help.