Compare Helpshift, Zoho Desk, TeamSupport, and Zendesk Support

Pricing

 
Professional
$95
Per User / Per Month
FREE
$0
/agent/month
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
 
Enterprise
$135
Per User / Per Month
PROFESSIONAL
$12
/agent/month
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
 
Platinum
$160
Per User / Per Month
ENTERPRISE
$25
/agent/month
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.7
8.6
8.6
Ease of Use
Ease of Use
8.8
8.5
8.6
8.6
Ease of Setup
Ease of Setup
8.8
8.2
8.3
8.2
Ease of Admin
Ease of Admin
8.5
8.4
8.7
8.3
Quality of Support
Quality of Support
8.5
8.2
8.8
8.4
Ease of Doing Business With
Ease of Doing Business With
8.7
8.5
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
8.3
8.7
9.0
7.6
Meets Requirements
Helpshift
8.7
Zoho Desk
8.7
TeamSupport
8.6
Zendesk Support
8.6
Ease of Use
Helpshift
8.8
Zoho Desk
8.5
TeamSupport
8.6
Zendesk Support
8.6
Ease of Setup
Helpshift
8.8
Zoho Desk
8.2
TeamSupport
8.3
Zendesk Support
8.2
Ease of Admin
Helpshift
8.5
Zoho Desk
8.4
TeamSupport
8.7
Zendesk Support
8.3
Quality of Support
Helpshift
8.5
Zoho Desk
8.2
TeamSupport
8.8
Zendesk Support
8.4
Ease of Doing Business With
Helpshift
8.7
Zoho Desk
8.5
TeamSupport
9.2
Zendesk Support
8.4
Product Direction (% positive)
Helpshift
8.3
Zoho Desk
8.7
TeamSupport
9.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Helpshift
8.6
Zoho Desk
8.2
TeamSupport
8.4
Zendesk Support
8.5
Response Automation
Helpshift
8.4
Zoho Desk
8.3
TeamSupport
8.5
Zendesk Support
8.4
SLA Management
Helpshift
8.3
Zoho Desk
8.2
TeamSupport
8.4
Zendesk Support
8.1
Attachments/Screencasts
Helpshift
8.5
Zoho Desk
8.3
TeamSupport
8.6
Zendesk Support
8.3
Ticket Collaboration
Helpshift
8.2
Zoho Desk
8.6
TeamSupport
8.8
Zendesk Support
8.6
Ticket creation user experience
Helpshift
8.6
Zoho Desk
8.7
TeamSupport
8.9
Zendesk Support
8.9
Ticket response user experience
Helpshift
8.8
Zoho Desk
8.5
TeamSupport
8.8
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Helpshift
9.0
Zoho Desk
8.6
TeamSupport
8.2
Zendesk Support
8.6
Searchable Articles
Helpshift
8.7
Zoho Desk
8.6
TeamSupport
8.3
Zendesk Support
8.6
Community Forums
Helpshift
8.5
Zoho Desk
8.3
TeamSupport
7.9
Zendesk Support
8.2
Interactive FAQs & Forums
Helpshift
8.4
Zoho Desk
8.3
TeamSupport
8.3
Zendesk Support
8.2
Interaction
Web Portals
Helpshift
8.6
Zoho Desk
8.4
TeamSupport
8.7
Zendesk Support
8.6
Forum to Reponse
Helpshift
8.8
Zoho Desk
8.4
TeamSupport
8.4
Zendesk Support
8.5
Tickets and Tagging
Helpshift
9.0
Zoho Desk
8.7
TeamSupport
8.8
Zendesk Support
8.9
Live Chat
Helpshift
9.0
Zoho Desk
8.5
TeamSupport
8.4
Zendesk Support
8.5
Communication Channels
Customer Portal
Helpshift
8.6
Zoho Desk
8.3
TeamSupport
8.4
Zendesk Support
8.4
Email to Case
Helpshift
8.6
Zoho Desk
8.7
TeamSupport
8.9
Zendesk Support
8.8
Chat/Live Support
Helpshift
8.6
Zoho Desk
8.5
TeamSupport
8.4
Zendesk Support
8.4
Social Integration
Helpshift
Not enough data available
Zoho Desk
8.4
TeamSupport
8.4
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
Zoho Desk
8.3
TeamSupport
7.9
Zendesk Support
8.0
Customer and Contacts Database
Helpshift
8.2
Zoho Desk
8.3
TeamSupport
8.6
Zendesk Support
8.1
Products and Version Tracking
Helpshift
8.3
Zoho Desk
8.4
TeamSupport
8.6
Zendesk Support
8.1
Call Scripting
Helpshift
Not enough data available
Zoho Desk
8.2
TeamSupport
Not enough data available
Zendesk Support
7.9
Interactive Voice Response (IVR)
Helpshift
Not enough data available
Zoho Desk
8.3
TeamSupport
Not enough data available
Zendesk Support
7.7
Self Service/Community
Forums
Helpshift
8.1
Zoho Desk
8.3
TeamSupport
8.3
Zendesk Support
8.0
Knowledge Base
Helpshift
8.4
Zoho Desk
8.4
TeamSupport
8.4
Zendesk Support
8.4
Ideas/Feedback
Helpshift
8.4
Zoho Desk
8.3
TeamSupport
8.4
Zendesk Support
8.1
Q&A
Helpshift
8.3
Zoho Desk
8.5
TeamSupport
8.4
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
Zoho Desk
8.4
TeamSupport
Not enough data available
Zendesk Support
7.9
Reporting
Helpshift
8.0
Zoho Desk
8.2
TeamSupport
8.3
Zendesk Support
8.0
Dashboards
Helpshift
8.0
Zoho Desk
8.5
TeamSupport
8.6
Zendesk Support
8.1
Platform
ITIL Compliance
Helpshift
8.6
Zoho Desk
8.4
TeamSupport
Not enough data available
Zendesk Support
8.1
Mobile User Support
Helpshift
8.8
Zoho Desk
8.3
TeamSupport
7.4
Zendesk Support
8.1
Customization
Helpshift
8.2
Zoho Desk
8.3
TeamSupport
8.4
Zendesk Support
8.0
User, Role, and Access Management
Helpshift
8.5
Zoho Desk
8.4
TeamSupport
8.7
Zendesk Support
8.3
Internationalization
Helpshift
8.7
Zoho Desk
8.1
TeamSupport
7.8
Zendesk Support
8.2
Performance & Reliability
Helpshift
8.6
Zoho Desk
8.7
TeamSupport
8.7
Zendesk Support
8.5
Integration APIs
Helpshift
8.3
Zoho Desk
8.4
TeamSupport
8.5
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
71.7%
41.1%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
64.9%
22.5%
47.6%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
5.8%
11.3%
16.3%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%
Zoho Desk
Small-Business
71.7%
Mid-Market
22.5%
Enterprise
5.8%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Computer Games
13.2%
Information Technology and Services
24.3%
Computer Software
27.2%
Computer Software
17.9%
 
Consumer Services
9.9%
Computer Software
10.7%
Information Technology and Services
21.0%
Information Technology and Services
15.3%
 
Financial Services
8.2%
Marketing and Advertising
4.1%
Internet
5.7%
Internet
10.3%
 
Entertainment
8.2%
Internet
4.0%
Financial Services
4.4%
Marketing and Advertising
4.9%
 
Consumer Goods
7.7%
Telecommunications
3.9%
Hospitality
3.6%
Telecommunications
3.3%
 
Other
52.7%
Other
52.9%
Other
38.1%
Other
48.3%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Abbey P.
Administrator in Computer Games

The in-conversation note and @ feature are incredibly useful when handing cases from one team member to another. The assign button is great for passing cases onto the correct department and the sub-categories allow an ease of work flow and project...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Helpshift
Most Helpful Favorable Review
Abbey P.
Administrator in Computer Games

The in-conversation note and @ feature are incredibly useful when handing cases from one team member to another. The assign button is great for passing cases onto the correct department and the sub-categories allow an ease of work flow and project...

Most Helpful Critical Review
G2 Crowd User

The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation...

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Helpshift
No videos provided
Zoho Desk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided
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