Compare Helpshift, Zoho Desk, and Zendesk Support

 
Professional
$95 Per User / Per Month
FREE
$0 /agent/month
Essential
$5 /month
 
Enterprise
$135 Per User / Per Month
PROFESSIONAL
$12 /agent/month
Team
$19 /month
 
Platinum
$160 Per User / Per Month
ENTERPRISE
$25 /agent/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 140 reviews)
8.7
(Based on 829 reviews)
8.8
(Based on 1,271 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 140 reviews)
8.6
(Based on 829 reviews)
8.7
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 61 reviews)
8.3
(Based on 677 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 59 reviews)
8.5
(Based on 676 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 128 reviews)
8.3
(Based on 744 reviews)
8.5
(Based on 1,084 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 58 reviews)
8.6
(Based on 630 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 136 reviews)
8.8
(Based on 819 reviews)
7.8
(Based on 1,263 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.1%
72.5%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
63.7%
21.6%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.1%
5.9%
16.3%
 
Computer Games
12.6%
Information Technology and Services
24.9%
Computer Software
18.1%
 
Consumer Services
9.8%
Computer Software
10.4%
Information Technology and Services
15.1%
 
Financial Services
8.6%
Internet
4.2%
Internet
10.6%
 
Internet
8.0%
Telecommunications
4.2%
Marketing and Advertising
5.0%
 
Entertainment
7.5%
Marketing and Advertising
4.2%
Telecommunications
3.3%
 
Other
53.4%
Other
52.1%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like that each ticket has a unique code that I can refer back to check on the issue.

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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