Compare HubSpot Service Hub vs Inbenta

See this comparison of HubSpot Service Hub vs. Inbenta based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.6
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
25.0%
 
Marketing and Advertising
28.0%
Internet
41.7%
 
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
33.3%
 
Information Technology and Services
8.0%
Computer Software
16.7%
 
Legal Services
8.0%
Government Administration
8.3%
 
Telecommunications
8.0%
 
Other
40.0%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

 
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Kate from G2 Crowd

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