Compare HubSpot Service Hub, Inbenta, and Coveo

Pricing

 
Service Hub Enterprise
$1,200
/month
Coveo for Sitecore
Contact us
 
Service Hub Professional
$400
/month
Coveo for Salesforce
Contact us
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inbenta
Free Trial
Coveo
Coveo for Sitecore
Contact us
Coveo for Salesforce
Contact us
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.2
7.8
Ease of Use
Ease of Use
8.9
8.5
7.9
Ease of Setup
Ease of Setup
7.9
9.1
6.4
Ease of Admin
Ease of Admin
8.1
8.3
8.1
Quality of Support
Quality of Support
8.6
9.4
8.3
Ease of Doing Business With
Ease of Doing Business With
9.0
9.8
7.7
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
5.1
Meets Requirements
HubSpot Service Hub
8.8
Inbenta
8.2
Coveo
7.8
Ease of Use
HubSpot Service Hub
8.9
Inbenta
8.5
Coveo
7.9
Ease of Setup
HubSpot Service Hub
7.9
Inbenta
9.1
Coveo
6.4
Ease of Admin
HubSpot Service Hub
8.1
Inbenta
8.3
Coveo
8.1
Quality of Support
HubSpot Service Hub
8.6
Inbenta
9.4
Coveo
8.3
Ease of Doing Business With
HubSpot Service Hub
9.0
Inbenta
9.8
Coveo
7.7
Product Direction (% positive)
HubSpot Service Hub
10.0
Inbenta
9.0
Coveo
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
25.0%
23.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
50.0%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
25.0%
61.5%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Coveo
Small-Business
23.1%
Mid-Market
15.4%
Enterprise
61.5%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Internet
41.7%
Computer Software
21.1%
 
Telecommunications
8.0%
Information Technology and Services
33.3%
Insurance
15.8%
 
Mechanical or Industrial Engineering
8.0%
Computer Software
16.7%
Sports
10.5%
 
Legal Services
8.0%
Government Administration
8.3%
Consumer Electronics
10.5%
 
Primary/Secondary Education
4.0%
Non-Profit Organization Management
5.3%
 
Other
44.0%
Other
0.0%
Other
36.8%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Coveo
Computer Software
21.1%
Insurance
15.8%
Sports
10.5%
Consumer Electronics
10.5%
Non-Profit Organization Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
April T.
User

-user friendly and customizable -easily use for searching and creating

Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

G2 Crowd User in Sports

That its a good program that my company uses.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

G2 Crowd User in Consumer Electronics

It tries too hard. You can probably do without it.

 
HubSpot Service Hub
Most Helpful Favorable Review
April T.
User

-user friendly and customizable -easily use for searching and creating

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Coveo
Most Helpful Favorable Review
G2 Crowd User in Sports

That its a good program that my company uses.

Most Helpful Critical Review
G2 Crowd User in Consumer Electronics

It tries too hard. You can probably do without it.

Screenshots

 
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