Service Hub Enterprise
Coveo for Sitecore
Service Hub Professional
Coveo for Salesforce
Service Hub Starter
Service Hub Free
Free Trial Unavailable
|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Marketing and Advertising
Information Technology and Services
Mechanical or Industrial Engineering
Non-Profit Organization Management
|Most Helpful Favorable Review|
-user friendly and customizable -easily use for searching and creating
I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...
G2 Crowd User in Sports
That its a good program that my company uses.
|Most Helpful Critical Review|
G2 Crowd User
Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...
I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...
G2 Crowd User in Consumer Electronics
It tries too hard. You can probably do without it.
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