Compare HubSpot Service Hub, Inbenta, and Google Enterprise Search

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inbenta
Free Trial
Google Enterprise Search
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.2
8.8
Ease of Use
Ease of Use
8.9
8.5
8.7
Ease of Setup
Ease of Setup
7.9
9.1
7.0
Ease of Admin
Ease of Admin
8.1
8.3
7.3
Quality of Support
Quality of Support
8.6
9.4
8.0
Ease of Doing Business With
Ease of Doing Business With
9.0
9.8
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
7.8
Meets Requirements
HubSpot Service Hub
8.8
Inbenta
8.2
Google Enterprise Search
8.8
Ease of Use
HubSpot Service Hub
8.9
Inbenta
8.5
Google Enterprise Search
8.7
Ease of Setup
HubSpot Service Hub
7.9
Inbenta
9.1
Google Enterprise Search
7.0
Ease of Admin
HubSpot Service Hub
8.1
Inbenta
8.3
Google Enterprise Search
7.3
Quality of Support
HubSpot Service Hub
8.6
Inbenta
9.4
Google Enterprise Search
8.0
Ease of Doing Business With
HubSpot Service Hub
9.0
Inbenta
9.8
Google Enterprise Search
Not enough data available
Product Direction (% positive)
HubSpot Service Hub
10.0
Inbenta
9.0
Google Enterprise Search
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
25.0%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
50.0%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
25.0%
46.2%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Google Enterprise Search
Small-Business
38.5%
Mid-Market
15.4%
Enterprise
46.2%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Internet
41.7%
Information Technology and Services
30.0%
 
Telecommunications
8.0%
Information Technology and Services
33.3%
Telecommunications
10.0%
 
Mechanical or Industrial Engineering
8.0%
Computer Software
16.7%
Management Consulting
10.0%
 
Legal Services
8.0%
Government Administration
8.3%
Consumer Services
10.0%
 
Primary/Secondary Education
4.0%
Research
5.0%
 
Other
44.0%
Other
0.0%
Other
35.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Google Enterprise Search
Information Technology and Services
30.0%
Telecommunications
10.0%
Management Consulting
10.0%
Consumer Services
10.0%
Research
5.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

G2 Crowd User in Information Technology and Services

Best search algorithm in the market. Results are displayed in a user-friendly manner. Accuracy of search results and context matching is quite good.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Avi R.
Consultant in Information Technology and Services

Some results just not ranked properly, most external functions depended on running open-source servers on other machines, filters very limited compared to proper faceted search results

 
HubSpot Service Hub
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inbenta
Most Helpful Favorable Review
Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Google Enterprise Search
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Best search algorithm in the market. Results are displayed in a user-friendly manner. Accuracy of search results and context matching is quite good.

Most Helpful Critical Review
Avi R.
Consultant in Information Technology and Services

Some results just not ranked properly, most external functions depended on running open-source servers on other machines, filters very limited compared to proper faceted search results

Screenshots

 
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HubSpot Service Hub
Google Enterprise Search
No screenshots provided
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