Compare HubSpot Service Hub, Inbenta, and Swiftype Site Search

Pricing

 
Service Hub Enterprise
$1,200
/month
Standard
$79
per month
 
Service Hub Professional
$400
/month
Pro
$199
per month
 
Service Hub Starter
$50
/month
Enterprise
Contact Vendor
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inbenta
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.2
8.7
Ease of Use
Ease of Use
8.9
8.5
8.6
Ease of Setup
Ease of Setup
7.9
9.1
8.6
Ease of Admin
Ease of Admin
8.1
8.3
9.0
Quality of Support
Quality of Support
8.6
9.4
9.0
Ease of Doing Business With
Ease of Doing Business With
9.0
9.8
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
8.4
Meets Requirements
HubSpot Service Hub
8.8
Inbenta
8.2
Swiftype Site Search
8.7
Ease of Use
HubSpot Service Hub
8.9
Inbenta
8.5
Swiftype Site Search
8.6
Ease of Setup
HubSpot Service Hub
7.9
Inbenta
9.1
Swiftype Site Search
8.6
Ease of Admin
HubSpot Service Hub
8.1
Inbenta
8.3
Swiftype Site Search
9.0
Quality of Support
HubSpot Service Hub
8.6
Inbenta
9.4
Swiftype Site Search
9.0
Ease of Doing Business With
HubSpot Service Hub
9.0
Inbenta
9.8
Swiftype Site Search
9.2
Product Direction (% positive)
HubSpot Service Hub
10.0
Inbenta
9.0
Swiftype Site Search
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
25.0%
36.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
50.0%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
25.0%
18.8%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Swiftype Site Search
Small-Business
36.3%
Mid-Market
45.0%
Enterprise
18.8%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Internet
41.7%
Information Technology and Services
11.2%
 
Telecommunications
8.0%
Information Technology and Services
33.3%
Computer Software
11.2%
 
Mechanical or Industrial Engineering
8.0%
Computer Software
16.7%
Internet
10.3%
 
Legal Services
8.0%
Government Administration
8.3%
Higher Education
7.5%
 
Primary/Secondary Education
4.0%
Insurance
5.6%
 
Other
44.0%
Other
0.0%
Other
54.2%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Swiftype Site Search
Information Technology and Services
11.2%
Computer Software
11.2%
Internet
10.3%
Higher Education
7.5%
Insurance
5.6%
Other
54.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

 
HubSpot Service Hub
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

Screenshots

 
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HubSpot Service Hub
Swiftype Site Search
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