Compare HubSpot Service Hub, Inline Manual, Zendesk Support, and Zoho Desk

Pricing

 
Service Hub Enterprise
$1,200
/month
STANDARD
$59
per month
Essential
$5
/month
FREE
$0
/agent/month
 
Service Hub Professional
$400
/month
STANDARD PRO
$158
per month
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Service Hub Starter
$50
/month
ENTERPRISE
from $1220
per month
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
8.6
8.7
Ease of Use
Ease of Use
8.9
7.5
8.6
8.5
Ease of Setup
Ease of Setup
7.9
8.0
8.2
8.2
Ease of Admin
Ease of Admin
8.1
8.3
8.3
8.4
Quality of Support
Quality of Support
8.6
9.7
8.4
8.2
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
7.6
8.7
Meets Requirements
HubSpot Service Hub
8.8
Inline Manual
8.6
Zendesk Support
8.6
Zoho Desk
8.7
Ease of Use
HubSpot Service Hub
8.9
Inline Manual
7.5
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
HubSpot Service Hub
7.9
Inline Manual
8.0
Zendesk Support
8.2
Zoho Desk
8.2
Ease of Admin
HubSpot Service Hub
8.1
Inline Manual
8.3
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
HubSpot Service Hub
8.6
Inline Manual
9.7
Zendesk Support
8.4
Zoho Desk
8.2
Ease of Doing Business With
HubSpot Service Hub
9.0
Inline Manual
9.7
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
HubSpot Service Hub
10.0
Inline Manual
10.0
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Inline Manual
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Searchable Articles
HubSpot Service Hub
8.5
Inline Manual
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.4
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.4
Forum to Reponse
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.4
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.9
Zoho Desk
8.7
Live Chat
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
50.0%
39.0%
71.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
33.3%
44.8%
22.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
16.7%
16.2%
5.8%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.8%
Enterprise
16.2%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.3%
Enterprise
5.8%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Computer Software
42.9%
Computer Software
17.9%
Information Technology and Services
24.2%
 
Telecommunications
8.0%
Marketing and Advertising
14.3%
Information Technology and Services
15.3%
Computer Software
10.7%
 
Mechanical or Industrial Engineering
8.0%
Investment Management
14.3%
Internet
10.2%
Marketing and Advertising
4.1%
 
Legal Services
8.0%
Health, Wellness and Fitness
14.3%
Marketing and Advertising
4.9%
Internet
4.0%
 
Primary/Secondary Education
4.0%
Financial Services
14.3%
Telecommunications
3.3%
Telecommunications
3.9%
 
Other
44.0%
Other
0.0%
Other
48.3%
Other
53.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.2%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
Zoho Desk
Information Technology and Services
24.2%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
53.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
April T.
User

-user friendly and customizable -easily use for searching and creating

G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
HubSpot Service Hub
Most Helpful Favorable Review
April T.
User

-user friendly and customizable -easily use for searching and creating

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inline Manual
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
HubSpot Service Hub
No videos provided
Inline Manual
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Inline Manual
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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