Compare HubSpot Service Hub vs Issuetrak
See this
comparison of HubSpot Service Hub vs. Issuetrak
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Free
$0
Productivity
$19 (cloud)
mo/user/annual contract
 
Service Hub Enterprise
$1,200
/month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Service Hub Professional
$400
/month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Service Hub Starter
$50
/month
 
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.0
Ease of Use
Ease of Use
8.9
8.2
Ease of Setup
Ease of Setup
7.9
8.0
Ease of Admin
Ease of Admin
8.1
8.3
Quality of Support
Quality of Support
8.6
9.0
Ease of Doing Business With
Ease of Doing Business With
9.0
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
Meets Requirements
HubSpot Service Hub
8.8
Issuetrak
8.0
Ease of Use
HubSpot Service Hub
8.9
Issuetrak
8.2
Ease of Setup
HubSpot Service Hub
7.9
Issuetrak
8.0
Ease of Admin
HubSpot Service Hub
8.1
Issuetrak
8.3
Quality of Support
HubSpot Service Hub
8.6
Issuetrak
9.0
Ease of Doing Business With
HubSpot Service Hub
9.0
Issuetrak
9.3
Product Direction (% positive)
HubSpot Service Hub
10.0
Issuetrak
7.8

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Issuetrak
7.9
Response Automation
HubSpot Service Hub
9.0
Issuetrak
8.2
SLA Management
HubSpot Service Hub
Not enough data available
Issuetrak
7.4
Attachments/Screencasts
HubSpot Service Hub
7.0
Issuetrak
8.1
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Issuetrak
8.1
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Issuetrak
8.4
Ticket response user experience
HubSpot Service Hub
Not enough data available
Issuetrak
8.1
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Issuetrak
Not enough data available
Searchable Articles
HubSpot Service Hub
8.5
Issuetrak
Not enough data available
Community Forums
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Forum to Reponse
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Live Chat
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Issuetrak
8.2
Email to Case
HubSpot Service Hub
9.0
Issuetrak
8.4
Chat/Live Support
HubSpot Service Hub
Not enough data available
Issuetrak
7.3
Social Integration
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Issuetrak
7.8
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Issuetrak
7.9
Call Scripting
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Issuetrak
8.3
Knowledge Base
HubSpot Service Hub
8.0
Issuetrak
7.5
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Issuetrak
7.8
Q&A
HubSpot Service Hub
Not enough data available
Issuetrak
7.6
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Reporting
HubSpot Service Hub
8.7
Issuetrak
6.8
Dashboards
HubSpot Service Hub
9.0
Issuetrak
7.9
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Issuetrak
6.9
Mobile User Support
HubSpot Service Hub
Not enough data available
Issuetrak
5.7
Customization
HubSpot Service Hub
Not enough data available
Issuetrak
7.7
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Issuetrak
8.3
Internationalization
HubSpot Service Hub
Not enough data available
Issuetrak
Not enough data available
Performance & Reliability
HubSpot Service Hub
Not enough data available
Issuetrak
9.2
Integration APIs
HubSpot Service Hub
Not enough data available
Issuetrak
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
34.5%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
15.4%
 
Telecommunications
8.0%
Telecommunications
9.2%
 
Mechanical or Industrial Engineering
8.0%
Hospital & Health Care
9.2%
 
Legal Services
8.0%
Financial Services
6.2%
 
Primary/Secondary Education
4.0%
Education Management
6.2%
 
Other
44.0%
Other
53.8%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Screenshots

 
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