Compare HubSpot Service Hub vs Jira Service Desk

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comparison of HubSpot Service Hub vs. Jira Service Desk
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Jira Service Desk rates 4.1/5 stars with 439 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Service Hub Enterprise
$1,200 /month
GET STARTED
$10 /month
 
Service Hub Professional
$400 /month
FOR GROWING TEAMS
$20 /agent/month
 
Service Hub Starter
$50 /month
 
Service Hub Free
$0
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
8.6
(Based on 416 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
8.1
(Based on 417 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
7.6
(Based on 156 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
7.7
(Based on 154 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
8.2
(Based on 345 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
8.4
(Based on 143 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
8.1
(Based on 408 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
16.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
42.9%
 
Marketing and Advertising
28.0%
Information Technology and Services
28.7%
 
Telecommunications
8.0%
Computer Software
15.2%
 
Mechanical or Industrial Engineering
8.0%
Internet
6.0%
 
Legal Services
8.0%
Telecommunications
4.2%
 
Primary/Secondary Education
4.0%
Financial Services
4.1%
 
Other
44.0%
Other
41.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Knowledge base is very deep and well written

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

 
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Kate from G2 Crowd

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