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Compare HubSpot Service Hub vs Jira Service Desk

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comparison of HubSpot Service Hub vs. Jira Service Desk
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 17 reviews. Jira Service Desk rates 4.1/5 stars with 428 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
8.7
(Based on 407 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.1
(Based on 408 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
7.6
(Based on 151 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
7.7
(Based on 149 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
8.2
(Based on 337 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
8.4
(Based on 140 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
8.1
(Based on 399 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.7%
17.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
40.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
42.6%
 
Marketing and Advertising
29.2%
Information Technology and Services
29.2%
 
Legal Services
8.3%
Computer Software
15.3%
 
Telecommunications
8.3%
Internet
6.1%
 
Mechanical or Industrial Engineering
8.3%
Telecommunications
4.3%
 
E-Learning
4.2%
Financial Services
4.0%
 
Other
41.7%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

it's easy to use- much easier than our previous agency management system

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

 
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Kate from G2 Crowd

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