Compare HubSpot Service Hub vs JIRA Service Desk

See this comparison of HubSpot Service Hub vs. JIRA Service Desk based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. JIRA Service Desk rates 4.1/5 stars with 419 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
8.6
(Based on 398 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.1
(Based on 399 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
7.6
(Based on 148 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
7.6
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
8.2
(Based on 330 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
8.4
(Based on 138 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
8.1
(Based on 390 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
41.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
41.8%
 
Marketing and Advertising
28.0%
Information Technology and Services
28.9%
 
Mechanical or Industrial Engineering
8.0%
Computer Software
15.5%
 
Information Technology and Services
8.0%
Internet
6.3%
 
Legal Services
8.0%
Telecommunications
4.4%
 
Telecommunications
8.0%
Financial Services
4.1%
 
Other
40.0%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

HubSpot Service is always fast and reliable.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Milan S.
User in Financial Services

Can be well used for in house solutions, not for the customers, Search does not help much

 
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Kate from G2 Crowd

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