Compare HubSpot Service Hub vs KANA Enterprise

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comparison of HubSpot Service Hub vs. KANA Enterprise
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Service Hub Enterprise
$1,200 /month
 
Service Hub Professional
$400 /month
 
Service Hub Starter
$50 /month
 
Service Hub Free
$0
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
90.0%
 
Marketing and Advertising
28.0%
Information Technology and Services
18.8%
 
Telecommunications
8.0%
Telecommunications
12.5%
 
Mechanical or Industrial Engineering
8.0%
Retail
12.5%
 
Legal Services
8.0%
Outsourcing/Offshoring
12.5%
 
Primary/Secondary Education
4.0%
Insurance
12.5%
 
Other
44.0%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that I can see when people have opened my emails and it's all in one convenient place with the chrome extension

G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
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Kate from G2 Crowd

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