Compare HubSpot Service Hub vs KANA Enterprise

See this comparison of HubSpot Service Hub vs. KANA Enterprise based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
90.0%
 
Marketing and Advertising
28.0%
Information Technology and Services
18.8%
 
Mechanical or Industrial Engineering
8.0%
Financial Services
12.5%
 
Information Technology and Services
8.0%
Outsourcing/Offshoring
12.5%
 
Legal Services
8.0%
Telecommunications
12.5%
 
Telecommunications
8.0%
Insurance
12.5%
 
Other
40.0%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

HubSpot Service is always fast and reliable.

Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
 No screenshots provided.
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Kate from G2 Crowd

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