Compare Service Hub vs Kayako

See this comparison of HubSpot Service Hub vs. Kayako based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 10 reviews. Kayako rates 4.1/5 stars with 145 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 10 reviews)
8.2
(Based on 141 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 10 reviews)
8.5
(Based on 139 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 6 reviews)
8.1
(Based on 101 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.9
(Based on 5 reviews)
8.2
(Based on 106 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 9 reviews)
8.4
(Based on 131 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 6 reviews)
8.5
(Based on 106 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 10 reviews)
7.4
(Based on 138 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
53.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
60.0%
38.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.8%
 
Marketing and Advertising
30.0%
Information Technology and Services
26.0%
 
Information Technology and Services
20.0%
Computer Software
16.4%
 
E-Learning
10.0%
Telecommunications
7.9%
 
Environmental Services
10.0%
Internet
4.5%
 
Human Resources
10.0%
Marketing and Advertising
4.0%
 
Other
20.0%
Other
41.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Facilidad de acceso a la información y filtros

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Sometimes the steps for creating a mass email are very tedious and feels repetitive.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

 No downloads provided.
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Kate from G2 Crowd

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