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Compare HubSpot Service Hub vs Kayako

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comparison of HubSpot Service Hub vs. Kayako
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 17 reviews. Kayako rates 4.1/5 stars with 151 reviews. Each product's score is calculated by real-time data from verified user reviews.

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HubSpot Service Hub
Kayako
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HubSpot Service Hub
HubSpot Service Hub
4.1
Based on 17 reviews
Kayako
Kayako
4.1
Based on 151 reviews
Optimized for quick response
 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
8.2
(Based on 146 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.5
(Based on 144 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
8.1
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
8.4
(Based on 136 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
7.4
(Based on 143 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.7%
53.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.5%
 
Marketing and Advertising
29.2%
Information Technology and Services
24.5%
 
Legal Services
8.3%
Computer Software
17.6%
 
Telecommunications
8.3%
Telecommunications
7.4%
 
Mechanical or Industrial Engineering
8.3%
Internet
5.3%
 
E-Learning
4.2%
Marketing and Advertising
3.7%
 
Other
41.7%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

HubSpot Service is always fast and reliable.

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Kate from G2 Crowd

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