Compare HubSpot Service Hub vs Kayako

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comparison of HubSpot Service Hub vs. Kayako
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Kayako rates 4.1/5 stars with 170 reviews. Each product's score is calculated by real-time data from verified user reviews.

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HubSpot Service Hub
Kayako
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Add Product
HubSpot Service Hub
HubSpot Service Hub
4.1
Based on 18 reviews
Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Service Hub Free
$0
Inbox
$15 /agent/month
 
Service Hub Enterprise
$1,200 /month
Growth
$30 /agent/month
 
Service Hub Professional
$400 /month
Scale
$60 /agent/month
 
Service Hub Starter
$50 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
7.2%
 
Marketing and Advertising
28.0%
Information Technology and Services
23.7%
 
Telecommunications
8.0%
Computer Software
17.4%
 
Mechanical or Industrial Engineering
8.0%
Telecommunications
7.2%
 
Legal Services
8.0%
Internet
5.3%
 
Primary/Secondary Education
4.0%
Marketing and Advertising
3.9%
 
Other
44.0%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Knowledge base is very deep and well written

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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