Compare HubSpot Service Hub vs LiveAgent

See this comparison of HubSpot Service Hub vs. LiveAgent based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. LiveAgent rates 4.5/5 stars with 698 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
8.8
(Based on 648 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
9.0
(Based on 648 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
8.7
(Based on 432 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
8.9
(Based on 431 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
9.1
(Based on 612 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
9.1
(Based on 419 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
9.1
(Based on 637 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
25.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
13.5%
 
Marketing and Advertising
28.0%
Information Technology and Services
12.9%
 
Mechanical or Industrial Engineering
8.0%
Computer Software
7.6%
 
Information Technology and Services
8.0%
Internet
5.5%
 
Legal Services
8.0%
Retail
5.2%
 
Telecommunications
8.0%
Telecommunications
3.7%
 
Other
40.0%
Other
65.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

HubSpot Service is always fast and reliable.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User

There are no tickets specifically assigned to agents, it is just a big pool to get to when we have time. There are benefits to this, but also makes it harder to prioritize above all the other things we have to get done.

 
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Kate from G2 Crowd

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