Compare HubSpot Service Hub, LiveAgent, and LiveChat

Pricing

 
Service Hub Enterprise
$1,200
/month
All-inclusive
$39/month
User Seat
Starter
$16
per seat / month
 
Service Hub Professional
$400
/month
Ticket+Chat
$29/month
User Seat
Team
$33
per seat / month
 
Service Hub Starter
$50
/month
Ticket
$9/month
User Seat
Business
$50
per seat / month
 
Service Hub Free
$0
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.9
9.1
Ease of Use
Ease of Use
8.9
9.1
9.4
Ease of Setup
Ease of Setup
7.9
8.8
9.1
Ease of Admin
Ease of Admin
8.1
8.9
9.2
Quality of Support
Quality of Support
8.6
9.2
9.1
Ease of Doing Business With
Ease of Doing Business With
9.0
9.2
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
9.1
8.4
Meets Requirements
HubSpot Service Hub
8.8
LiveAgent
8.9
LiveChat
9.1
Ease of Use
HubSpot Service Hub
8.9
LiveAgent
9.1
LiveChat
9.4
Ease of Setup
HubSpot Service Hub
7.9
LiveAgent
8.8
LiveChat
9.1
Ease of Admin
HubSpot Service Hub
8.1
LiveAgent
8.9
LiveChat
9.2
Quality of Support
HubSpot Service Hub
8.6
LiveAgent
9.2
LiveChat
9.1
Ease of Doing Business With
HubSpot Service Hub
9.0
LiveAgent
9.2
LiveChat
9.2
Product Direction (% positive)
HubSpot Service Hub
10.0
LiveAgent
9.1
LiveChat
8.4

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
LiveAgent
8.8
LiveChat
9.0
Response Automation
HubSpot Service Hub
9.0
LiveAgent
8.8
LiveChat
9.2
SLA Management
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
LiveChat
8.6
Attachments/Screencasts
HubSpot Service Hub
7.0
LiveAgent
8.7
LiveChat
9.0
Ticket Collaboration
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
LiveChat
9.1
Ticket creation user experience
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
LiveChat
9.2
Ticket response user experience
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
LiveChat
9.1
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
LiveChat
9.3
Email to Case
HubSpot Service Hub
9.0
LiveAgent
9.1
LiveChat
9.3
Chat/Live Support
HubSpot Service Hub
Not enough data available
LiveAgent
9.2
LiveChat
9.5
Social Integration
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
LiveChat
8.8
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
LiveChat
8.8
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
LiveChat
8.9
Products and Version Tracking
HubSpot Service Hub
Not enough data available
LiveAgent
8.9
LiveChat
8.9
Call Scripting
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
LiveChat
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
LiveAgent
8.9
LiveChat
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
LiveChat
8.6
Knowledge Base
HubSpot Service Hub
8.0
LiveAgent
8.7
LiveChat
8.9
Ideas/Feedback
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
LiveChat
8.8
Q&A
HubSpot Service Hub
Not enough data available
LiveAgent
8.9
LiveChat
8.9
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
LiveChat
8.5
Reporting
HubSpot Service Hub
8.7
LiveAgent
8.7
LiveChat
9.1
Dashboards
HubSpot Service Hub
9.0
LiveAgent
8.9
LiveChat
9.2
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
LiveAgent
8.9
LiveChat
Not enough data available
Mobile User Support
HubSpot Service Hub
Not enough data available
LiveAgent
8.2
LiveChat
9.1
Customization
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
LiveChat
8.5
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
LiveChat
9.5
Internationalization
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
LiveChat
8.9
Performance & Reliability
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
LiveChat
9.4
Integration APIs
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
LiveChat
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
58.4%
47.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.5%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
12.1%
16.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
LiveChat
Small-Business
47.3%
Mid-Market
35.7%
Enterprise
16.9%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
12.0%
Computer Software
9.5%
 
Telecommunications
8.0%
Computer Software
6.8%
Information Technology and Services
8.4%
 
Mechanical or Industrial Engineering
8.0%
Computer & Network Security
6.3%
Retail
4.9%
 
Legal Services
8.0%
Internet
5.3%
Internet
4.9%
 
Primary/Secondary Education
4.0%
Retail
4.1%
Telecommunications
3.3%
 
Other
44.0%
Other
65.4%
Other
69.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.4%
Retail
4.9%
Internet
4.9%
Telecommunications
3.3%
Other
69.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

HubSpot Service Hub
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

HubSpot Service Hub
No downloads provided
LiveAgent
Ask Service Hub a QuestionContact Service Hub