Compare HubSpot Service Hub, LiveHelpNow, and LiveChat

Pricing

 
Service Hub Professional
$400
/month
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
 
Service Hub Starter
$50
/month
Call management
$9
per month
Team
$33
per seat / month
 
Service Hub Free
$0
Knowledge base management
$18.90
per month
Business
$50
per seat / month
 
Service Hub Enterprise
$1,200
/month
Support Ticket Sofware
$18.90
per month
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
9.1
Ease of Use
Ease of Use
8.9
8.7
9.4
Ease of Setup
Ease of Setup
7.9
8.4
9.1
Ease of Admin
Ease of Admin
8.1
8.4
9.2
Quality of Support
Quality of Support
8.6
8.6
9.1
Ease of Doing Business With
Ease of Doing Business With
9.0
8.9
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
7.7
8.4
Meets Requirements
HubSpot Service Hub
8.8
LiveHelpNow
8.6
LiveChat
9.1
Ease of Use
HubSpot Service Hub
8.9
LiveHelpNow
8.7
LiveChat
9.4
Ease of Setup
HubSpot Service Hub
7.9
LiveHelpNow
8.4
LiveChat
9.1
Ease of Admin
HubSpot Service Hub
8.1
LiveHelpNow
8.4
LiveChat
9.2
Quality of Support
HubSpot Service Hub
8.6
LiveHelpNow
8.6
LiveChat
9.1
Ease of Doing Business With
HubSpot Service Hub
9.0
LiveHelpNow
8.9
LiveChat
9.2
Product Direction (% positive)
HubSpot Service Hub
10.0
LiveHelpNow
7.7
LiveChat
8.4

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
LiveHelpNow
8.9
LiveChat
9.0
Response Automation
HubSpot Service Hub
9.0
LiveHelpNow
8.7
LiveChat
9.2
SLA Management
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.5
LiveChat
8.6
Attachments/Screencasts
HubSpot Service Hub
7.0
LiveHelpNow
7.4
LiveChat
9.0
Ticket Collaboration
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.2
LiveChat
9.1
Ticket creation user experience
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.2
LiveChat
9.2
Ticket response user experience
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.5
LiveChat
9.1
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.7
LiveChat
9.3
Email to Case
HubSpot Service Hub
9.0
LiveHelpNow
8.2
LiveChat
9.3
Chat/Live Support
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.3
LiveChat
9.5
Social Integration
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.7
LiveChat
8.8
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.5
LiveChat
8.8
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.2
LiveChat
8.9
Products and Version Tracking
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.4
LiveChat
8.9
Call Scripting
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.9
LiveChat
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.3
LiveChat
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.3
LiveChat
8.6
Knowledge Base
HubSpot Service Hub
8.0
LiveHelpNow
8.8
LiveChat
8.9
Ideas/Feedback
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.6
LiveChat
8.8
Q&A
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.8
LiveChat
8.9
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.7
LiveChat
8.5
Reporting
HubSpot Service Hub
8.7
LiveHelpNow
8.4
LiveChat
9.1
Dashboards
HubSpot Service Hub
9.0
LiveHelpNow
8.6
LiveChat
9.2
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.6
LiveChat
Not enough data available
Mobile User Support
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.6
LiveChat
9.1
Customization
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.4
LiveChat
8.5
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.6
LiveChat
9.5
Internationalization
HubSpot Service Hub
Not enough data available
LiveHelpNow
8.6
LiveChat
8.9
Performance & Reliability
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.1
LiveChat
9.4
Integration APIs
HubSpot Service Hub
Not enough data available
LiveHelpNow
9.2
LiveChat
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
48.2%
47.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
33.0%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
18.8%
16.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
LiveChat
Small-Business
47.4%
Mid-Market
35.7%
Enterprise
16.9%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
7.8%
Computer Software
9.4%
 
Telecommunications
8.0%
Retail
5.7%
Information Technology and Services
8.3%
 
Mechanical or Industrial Engineering
8.0%
Insurance
4.3%
Retail
4.9%
 
Legal Services
8.0%
Consumer Goods
4.3%
Internet
4.9%
 
Primary/Secondary Education
4.0%
Business Supplies and Equipment
4.3%
Telecommunications
3.3%
 
Other
44.0%
Other
73.8%
Other
69.1%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
LiveChat
Computer Software
9.4%
Information Technology and Services
8.3%
Retail
4.9%
Internet
4.9%
Telecommunications
3.3%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Chris L.
Administrator

We've been using LiveHelpNow for over 5 years, what we like the most is that it is well integrated into our site and is a major assist in helping visitors convert.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

G2 Crowd User in Financial Services

Sometimes there is a delay in the communication when it’s raining heavily outside

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

LiveHelpNow
Most Helpful Favorable Review
Chris L.
Administrator

We've been using LiveHelpNow for over 5 years, what we like the most is that it is well integrated into our site and is a major assist in helping visitors convert.

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Financial Services

Sometimes there is a delay in the communication when it’s raining heavily outside

Screenshots

 
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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

HubSpot Service Hub
No videos provided
LiveHelpNow
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
LiveHelpNow
No downloads provided
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