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Compare HubSpot Service Hub, LiveHelpNow, and LiveChat

 
Live chat and SMS
$18.90 per month
Starter
$16 per seat / month
 
Knowledge base management
$18.90 per month
Team
$33 per seat / month
 
Support Ticket Sofware
$18.90 per month
Business
$50 per seat / month
 
Call management
$9 per month
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
8.8
(Based on 102 reviews)
9.2
(Based on 445 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.8
(Based on 102 reviews)
9.4
(Based on 444 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
8.6
(Based on 81 reviews)
9.2
(Based on 188 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
8.6
(Based on 80 reviews)
9.2
(Based on 188 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
8.7
(Based on 91 reviews)
9.2
(Based on 408 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
9.0
(Based on 80 reviews)
9.2
(Based on 184 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
7.9
(Based on 101 reviews)
8.5
(Based on 443 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.7%
48.2%
49.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
32.7%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
19.1%
15.6%
 
Marketing and Advertising
29.2%
Information Technology and Services
7.9%
Computer Software
9.6%
 
Legal Services
8.3%
Retail
5.8%
Information Technology and Services
8.8%
 
Telecommunications
8.3%
Insurance
4.3%
Internet
5.4%
 
Mechanical or Industrial Engineering
8.3%
Business Supplies and Equipment
4.3%
Retail
5.2%
 
E-Learning
4.2%
Consumer Goods
4.3%
Telecommunications
3.2%
 
Other
41.7%
Other
73.4%
Other
67.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Very thorough. Follow a transaction from the very first Contact until you are done with the job

Johny Z.
Administrator

Multitasking ability. responding to live chat, email, facebook, twitter and sms all at the same time

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

G2 Crowd User in Non-Profit Organization Management

I think it tends to be a bit inefficient just because it’s hard to get the whole story from it.

 
 No videos provided.

LiveHelpNow help desk software. Company and vision

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Ask Service Hub a QuestionContact Service Hub
Kate from G2 Crowd

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