Compare HubSpot Service Hub, Moxie, and Oracle Service Cloud (formerly RightNow)

 
Service Hub Enterprise
$1,200 /month
 
Service Hub Professional
$400 /month
 
Service Hub Starter
$50 /month
 
Service Hub Free
$0
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
7.7
(Based on 19 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
7.9
(Based on 19 reviews)
8.0
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
8.5
(Based on 7 reviews)
7.3
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
8.1
(Based on 7 reviews)
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
8.7
(Based on 15 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
9.0
(Based on 6 reviews)
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
5.6
(Based on 19 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
4.8%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
57.1%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
38.1%
57.9%
 
Marketing and Advertising
28.0%
Insurance
10.7%
Information Technology and Services
20.4%
 
Telecommunications
8.0%
Financial Services
10.7%
Retail
10.8%
 
Mechanical or Industrial Engineering
8.0%
Retail
7.1%
Financial Services
6.5%
 
Legal Services
8.0%
Internet
7.1%
Computer Software
6.5%
 
Primary/Secondary Education
4.0%
Individual & Family Services
7.1%
Pharmaceuticals
4.3%
 
Other
44.0%
Other
57.1%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

it's easy to use- much easier than our previous agency management system

G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 No videos provided.No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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