Compare HubSpot Service Hub, Moxie, and Zendesk Support

 
Service Hub Enterprise
$1,200 /month
Essential
$5 /month
 
Service Hub Professional
$400 /month
Team
$19 /month
 
Service Hub Starter
$50 /month
Professional
$49 /month
 
Service Hub Free
$0
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
7.7
(Based on 19 reviews)
8.8
(Based on 1,270 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
7.9
(Based on 19 reviews)
8.7
(Based on 1,274 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
8.5
(Based on 7 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
8.1
(Based on 7 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
8.7
(Based on 15 reviews)
8.5
(Based on 1,083 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
9.0
(Based on 6 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
5.6
(Based on 19 reviews)
7.8
(Based on 1,262 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
4.8%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
57.1%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
38.1%
16.3%
 
Marketing and Advertising
28.0%
Insurance
10.7%
Computer Software
18.1%
 
Telecommunications
8.0%
Financial Services
10.7%
Information Technology and Services
15.1%
 
Mechanical or Industrial Engineering
8.0%
Retail
7.1%
Internet
10.6%
 
Legal Services
8.0%
Internet
7.1%
Marketing and Advertising
5.0%
 
Primary/Secondary Education
4.0%
Individual & Family Services
7.1%
Telecommunications
3.3%
 
Other
44.0%
Other
57.1%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love how user friendly HubSpot has been for our Customer Success Team. It is very easy to log phone calls, emails, and notes in the system where everyone can see what has been going on with our customers.

G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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