Compare HubSpot Service Hub vs MyGuide
See this
comparison of HubSpot Service Hub vs. MyGuide
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. MyGuide rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
MyGuide
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
10.0
Ease of Use
Ease of Use
8.9
9.7
Ease of Setup
Ease of Setup
7.9
Not enough data available
Ease of Admin
Ease of Admin
8.1
Not enough data available
Quality of Support
Quality of Support
8.6
10.0
Ease of Doing Business With
Ease of Doing Business With
9.0
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
10.0
7.7
Meets Requirements
HubSpot Service Hub
8.8
MyGuide
10.0
Ease of Use
HubSpot Service Hub
8.9
MyGuide
9.7
Ease of Setup
HubSpot Service Hub
7.9
MyGuide
Not enough data available
Ease of Admin
HubSpot Service Hub
8.1
MyGuide
Not enough data available
Quality of Support
HubSpot Service Hub
8.6
MyGuide
10.0
Ease of Doing Business With
HubSpot Service Hub
9.0
MyGuide
Not enough data available
Product Direction (% positive)
HubSpot Service Hub
10.0
MyGuide
7.7

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
MyGuide
Not enough data available
Searchable Articles
HubSpot Service Hub
8.5
MyGuide
Not enough data available
Community Forums
HubSpot Service Hub
Not enough data available
MyGuide
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
MyGuide
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
MyGuide
Not enough data available
Forum to Reponse
HubSpot Service Hub
Not enough data available
MyGuide
Not enough data available
Tickets and Tagging
HubSpot Service Hub
Not enough data available
MyGuide
Not enough data available
Live Chat
HubSpot Service Hub
Not enough data available
MyGuide
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
0%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
60.0%
 
Telecommunications
8.0%
Internet
20.0%
 
Mechanical or Industrial Engineering
8.0%
Computer Software
20.0%
 
Legal Services
8.0%
 
Primary/Secondary Education
4.0%
 
Other
44.0%
Other
0.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

 
HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Screenshots

 
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