Compare HubSpot Service Hub vs ProProfs Knowledge Base Software
See this
comparison of HubSpot Service Hub vs. ProProfs Knowledge Base Software
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
ProProfs Knowledge Base Software
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
9.0
Ease of Use
Ease of Use
8.9
9.4
Ease of Setup
Ease of Setup
7.9
Not enough data available
Ease of Admin
Ease of Admin
8.1
Not enough data available
Quality of Support
Quality of Support
8.6
8.6
Ease of Doing Business With
Ease of Doing Business With
9.0
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
Meets Requirements
HubSpot Service Hub
8.8
ProProfs Knowledge Base Software
9.0
Ease of Use
HubSpot Service Hub
8.9
ProProfs Knowledge Base Software
9.4
Ease of Setup
HubSpot Service Hub
7.9
ProProfs Knowledge Base Software
Not enough data available
Ease of Admin
HubSpot Service Hub
8.1
ProProfs Knowledge Base Software
Not enough data available
Quality of Support
HubSpot Service Hub
8.6
ProProfs Knowledge Base Software
8.6
Ease of Doing Business With
HubSpot Service Hub
9.0
ProProfs Knowledge Base Software
Not enough data available
Product Direction (% positive)
HubSpot Service Hub
10.0
ProProfs Knowledge Base Software
10.0

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
ProProfs Knowledge Base Software
Not enough data available
Searchable Articles
HubSpot Service Hub
8.5
ProProfs Knowledge Base Software
Not enough data available
Community Forums
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Tickets and Tagging
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Live Chat
HubSpot Service Hub
Not enough data available
ProProfs Knowledge Base Software
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.1%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Computer Software
50.0%
 
Telecommunications
8.0%
Information Technology and Services
18.8%
 
Mechanical or Industrial Engineering
8.0%
Telecommunications
6.3%
 
Legal Services
8.0%
Internet
6.3%
 
Primary/Secondary Education
4.0%
Graphic Design
6.3%
 
Other
44.0%
Other
12.5%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Screenshots

 
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HubSpot Service Hub
ProProfs Knowledge Base Software
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