Compare HubSpot Service Hub vs ProProfs Knowledge Base Software

See this comparison of HubSpot Service Hub vs. ProProfs Knowledge Base Software based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.1
(Based on 7 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.2
(Based on 6 reviews)
Not enough data available
Quality of Support
Quality of Support
8.8
(Based on 14 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.9
(Based on 7 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
10.0
(Based on 13 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
0.0%
 
Marketing and Advertising
28.0%
Computer Software
28.6%
 
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
14.3%
 
Information Technology and Services
8.0%
Graphic Design
14.3%
 
Legal Services
8.0%
Arts and Crafts
14.3%
 
Telecommunications
8.0%
Telecommunications
14.3%
 
Other
40.0%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Primary/Secondary Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
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Kate from G2 Crowd

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