Compare HubSpot Service Hub, ProProfs Knowledge Base Software, and Zendesk Support

 
Service Hub Enterprise
$1,200 /month
Essential
$5 /month
 
Service Hub Professional
$400 /month
Team
$19 /month
 
Service Hub Starter
$50 /month
Professional
$49 /month
 
Service Hub Free
$0
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
9.1
(Based on 8 reviews)
8.8
(Based on 1,278 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
9.4
(Based on 8 reviews)
8.7
(Based on 1,282 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
Not enough data available
8.3
(Based on 606 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
Not enough data available
8.4
(Based on 629 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
8.7
(Based on 7 reviews)
8.5
(Based on 1,090 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
Not enough data available
8.6
(Based on 590 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
10.0
(Based on 6 reviews)
7.8
(Based on 1,270 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
45.5%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
45.5%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.1%
16.4%
 
Marketing and Advertising
28.0%
Computer Software
50.0%
Computer Software
18.1%
 
Telecommunications
8.0%
Information Technology and Services
18.8%
Information Technology and Services
15.2%
 
Mechanical or Industrial Engineering
8.0%
Telecommunications
6.3%
Internet
10.6%
 
Legal Services
8.0%
Internet
6.3%
Marketing and Advertising
4.9%
 
Primary/Secondary Education
4.0%
Graphic Design
6.3%
Telecommunications
3.3%
 
Other
44.0%
Other
12.5%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Knowledge base is very deep and well written

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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