Compare HubSpot Service Hub vs Salesforce Knowledge

See this comparison of HubSpot Service Hub vs. Salesforce Knowledge based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
50.0%
 
Marketing and Advertising
28.0%
Internet
22.2%
 
Mechanical or Industrial Engineering
8.0%
Computer Software
16.7%
 
Information Technology and Services
8.0%
Computer & Network Security
11.1%
 
Legal Services
8.0%
Hospital & Health Care
11.1%
 
Telecommunications
8.0%
Insurance
11.1%
 
Other
40.0%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

HubSpot Service is always fast and reliable.

G2 Crowd User in Computer Software

What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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