Compare Service Hub vs Salesforce Knowledge

See this comparison of HubSpot Service Hub vs. Salesforce Knowledge based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 10 reviews. Salesforce Knowledge rates 3.8/5 stars with 9 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 10 reviews)
8.8
(Based on 6 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 10 reviews)
7.8
(Based on 6 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 6 reviews)
8.0
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.9
(Based on 5 reviews)
8.2
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 9 reviews)
8.5
(Based on 6 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 6 reviews)
8.2
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 10 reviews)
7.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
60.0%
55.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
44.4%
 
Marketing and Advertising
30.0%
Computer Software
18.8%
 
Information Technology and Services
20.0%
Computer & Network Security
12.5%
 
E-Learning
10.0%
Internet
12.5%
 
Environmental Services
10.0%
Hospital & Health Care
12.5%
 
Human Resources
10.0%
Insurance
12.5%
 
Other
20.0%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The ease of use, everything is labeled clearly and the home menu is straightforward.

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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