Compare HubSpot Service Hub vs Salesforce Knowledge

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comparison of HubSpot Service Hub vs. Salesforce Knowledge
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Service Hub Enterprise
$1,200 /month
 
Service Hub Professional
$400 /month
 
Service Hub Starter
$50 /month
 
Service Hub Free
$0
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
45.5%
 
Marketing and Advertising
28.0%
Internet
22.2%
 
Telecommunications
8.0%
Computer Software
22.2%
 
Mechanical or Industrial Engineering
8.0%
Insurance
11.1%
 
Legal Services
8.0%
Hospital & Health Care
11.1%
 
Primary/Secondary Education
4.0%
Textiles
5.6%
 
Other
44.0%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Knowledge base is very deep and well written

Saurabh D.
Consultant in Hospital & Health Care

easy of UI functionality is probably thee best thing in this product.It is probably the most well thought tool in market needing this domian

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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