Compare HubSpot Service Hub vs Salesforce Knowledge
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comparison of HubSpot Service Hub vs. Salesforce Knowledge
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 17 reviews. Salesforce Knowledge rates 3.9/5 stars with 9 reviews. Each product's score is calculated by real-time data from verified user reviews.
 HubSpot Service Hub 4.1 Based on 17 reviews |  Salesforce Knowledge 3.9 Based on 9 reviews |
Pricing
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.8 (Based on 14 reviews) | 8.8 (Based on 5 reviews) |
| Ease of Use | 8.9 (Based on 14 reviews) | 7.9 (Based on 5 reviews) |
| Ease of Setup | 8.1 (Based on 7 reviews) | 7.9 (Based on 5 reviews) |
| Ease of Admin | 8.2 (Based on 6 reviews) | 7.9 (Based on 5 reviews) |
| Quality of Support | 8.8 (Based on 14 reviews) | 8.0 (Based on 6 reviews) |
| Ease of Doing Business With | 8.9 (Based on 7 reviews) | 8.2 (Based on 5 reviews) |
| Product Direction (% positive) | 10.0 (Based on 13 reviews) | 8.2 (Based on 6 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 64.7% | 0.0% |
Mid-Market (51-1000 emp.) | 35.3% | 55.6% |
Enterprise (> 1000 emp.) | 0.0% | 44.4% |
Reviewers' Industry
Marketing and Advertising 29.2% | Computer Software 25.0% | |
Legal Services 8.3% | Internet 25.0% | |
Telecommunications 8.3% | Hospital & Health Care 12.5% | |
Mechanical or Industrial Engineering 8.3% | Insurance 12.5% | |
E-Learning 4.2% | Non-Profit Organization Management 6.3% | |
Other 41.7% | Other 18.8% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Marketing and Advertising HubSpot Service is always fast and reliable. | G2 Crowd User in Computer Software What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most... |
| Most Helpful Critical Review | G2 Crowd User Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not... | G2 Crowd User in Insurance Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation |
