Compare Service Hub vs Salesforce Knowledge
See this comparison of HubSpot Service Hub vs. Salesforce Knowledge based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 10 reviews. Salesforce Knowledge rates 3.8/5 stars with 9 reviews. Each product's score is calculated by real-time data from verified user reviews.
 HubSpot Service Hub |  Salesforce Knowledge |
Pricing
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.6 (Based on 10 reviews) | 8.8 (Based on 6 reviews) |
| Ease of Use | 8.6 (Based on 10 reviews) | 7.8 (Based on 6 reviews) |
| Ease of Setup | 8.0 (Based on 6 reviews) | 8.0 (Based on 6 reviews) |
| Ease of Admin | 7.9 (Based on 5 reviews) | 8.2 (Based on 6 reviews) |
| Quality of Support | 8.2 (Based on 9 reviews) | 8.5 (Based on 6 reviews) |
| Ease of Doing Business With | 8.8 (Based on 6 reviews) | 8.2 (Based on 6 reviews) |
| Product Direction (% positive) | 10.0 (Based on 10 reviews) | 7.0 (Based on 7 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 40.0% | 0.0% |
Mid-Market (51-1000 emp.) | 60.0% | 55.6% |
Enterprise (> 1000 emp.) | 0.0% | 44.4% |
Reviewers' Industry
Marketing and Advertising 30.0% | Computer Software 18.8% | |
Information Technology and Services 20.0% | Computer & Network Security 12.5% | |
E-Learning 10.0% | Internet 12.5% | |
Environmental Services 10.0% | Hospital & Health Care 12.5% | |
Human Resources 10.0% | Insurance 12.5% | |
Other 20.0% | Other 31.3% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User The ease of use, everything is labeled clearly and the home menu is straightforward. | G2 Crowd User I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable. |
| Most Helpful Critical Review | G2 Crowd User in Internet Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a... |
