Compare HubSpot Service Hub vs Salesforce Knowledge
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comparison of HubSpot Service Hub vs. Salesforce Knowledge
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.
 HubSpot Service Hub 4.1 Based on 18 reviews |  Salesforce Knowledge 4.0 Based on 11 reviews |
Pricing
Service Hub Enterprise $1,200 /month | ‐ | |
Service Hub Professional $400 /month | ‐ | |
Service Hub Starter $50 /month | ‐ | |
Service Hub Free $0 | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.9 (Based on 15 reviews) | 8.9 (Based on 7 reviews) |
| Ease of Use | 9.0 (Based on 15 reviews) | 8.3 (Based on 7 reviews) |
| Ease of Setup | 8.1 (Based on 8 reviews) | 7.8 (Based on 6 reviews) |
| Ease of Admin | 8.3 (Based on 7 reviews) | 8.0 (Based on 6 reviews) |
| Quality of Support | 8.7 (Based on 15 reviews) | 8.3 (Based on 7 reviews) |
| Ease of Doing Business With | 9.1 (Based on 8 reviews) | 8.5 (Based on 6 reviews) |
| Product Direction (% positive) | 10.0 (Based on 14 reviews) | 8.7 (Based on 8 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 61.1% | 9.1% |
Mid-Market (51-1000 emp.) | 33.3% | 45.5% |
Enterprise (> 1000 emp.) | 5.6% | 45.5% |
Reviewers' Industry
Marketing and Advertising 28.0% | Internet 22.2% | |
Telecommunications 8.0% | Computer Software 22.2% | |
Mechanical or Industrial Engineering 8.0% | Insurance 11.1% | |
Legal Services 8.0% | Hospital & Health Care 11.1% | |
Primary/Secondary Education 4.0% | Textiles 5.6% | |
Other 44.0% | Other 27.8% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User Knowledge base is very deep and well written | Saurabh D. Consultant in Hospital & Health Care easy of UI functionality is probably thee best thing in this product.It is probably the most well thought tool in market needing this domian |
| Most Helpful Critical Review | G2 Crowd User Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not... | G2 Crowd User in Insurance Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation |
