Compare HubSpot Service Hub, Salesforce Knowledge, and Zendesk Support

Pricing

 
Service Hub Enterprise
$1,200
/month
Essential
$5
/month
 
Service Hub Professional
$400
/month
Team
$19
/month
 
Service Hub Starter
$50
/month
Professional
$49
/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Salesforce Knowledge
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
8.6
Ease of Use
Ease of Use
8.9
8.1
8.6
Ease of Setup
Ease of Setup
7.9
7.5
8.2
Ease of Admin
Ease of Admin
8.1
7.8
8.3
Quality of Support
Quality of Support
8.6
8.1
8.4
Ease of Doing Business With
Ease of Doing Business With
9.0
8.3
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
8.5
7.6
Meets Requirements
HubSpot Service Hub
8.8
Salesforce Knowledge
8.8
Zendesk Support
8.6
Ease of Use
HubSpot Service Hub
8.9
Salesforce Knowledge
8.1
Zendesk Support
8.6
Ease of Setup
HubSpot Service Hub
7.9
Salesforce Knowledge
7.5
Zendesk Support
8.2
Ease of Admin
HubSpot Service Hub
8.1
Salesforce Knowledge
7.8
Zendesk Support
8.3
Quality of Support
HubSpot Service Hub
8.6
Salesforce Knowledge
8.1
Zendesk Support
8.4
Ease of Doing Business With
HubSpot Service Hub
9.0
Salesforce Knowledge
8.3
Zendesk Support
8.4
Product Direction (% positive)
HubSpot Service Hub
10.0
Salesforce Knowledge
8.5
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Salesforce Knowledge
8.8
Zendesk Support
8.6
Searchable Articles
HubSpot Service Hub
8.5
Salesforce Knowledge
8.8
Zendesk Support
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
8.1
Zendesk Support
8.2
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
8.7
Zendesk Support
8.6
Forum to Reponse
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
8.7
Zendesk Support
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
8.0
Zendesk Support
8.9
Live Chat
HubSpot Service Hub
Not enough data available
Salesforce Knowledge
7.3
Zendesk Support
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
9.1%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
45.5%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
45.5%
16.3%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Internet
22.2%
Computer Software
17.9%
 
Telecommunications
8.0%
Computer Software
22.2%
Information Technology and Services
15.3%
 
Mechanical or Industrial Engineering
8.0%
Insurance
11.1%
Internet
10.3%
 
Legal Services
8.0%
Hospital & Health Care
11.1%
Marketing and Advertising
4.9%
 
Primary/Secondary Education
4.0%
Textiles
5.6%
Telecommunications
3.3%
 
Other
44.0%
Other
27.8%
Other
48.3%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Elizabeth B.
Agency in Marketing and Advertising

Gives a one stop area to view and mangage

G2 Crowd User in Hospital & Health Care

Knowledge is an easy way to organize all the knowledge for your company that is easily accessible and can also help in self service.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HubSpot Service Hub
Most Helpful Favorable Review
Elizabeth B.
Agency in Marketing and Advertising

Gives a one stop area to view and mangage

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Salesforce Knowledge
Most Helpful Favorable Review
G2 Crowd User in Hospital & Health Care

Knowledge is an easy way to organize all the knowledge for your company that is easily accessible and can also help in self service.

Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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HubSpot Service Hub
Salesforce Knowledge
No screenshots provided
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