Compare HubSpot Service Hub vs Salesforce Service Cloud

See this

comparison of HubSpot Service Hub vs. Salesforce Service Cloud
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,475 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Service Hub Free
$0
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Service Hub Enterprise
$1,200 /month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Service Hub Professional
$400 /month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Service Hub Starter
$50 /month
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
8.6
(Based on 1,321 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
8.2
(Based on 1,323 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
7.7
(Based on 580 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
8.1
(Based on 585 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
8.2
(Based on 1,164 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
8.5
(Based on 570 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
8.0
(Based on 1,303 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
34.0%
 
Marketing and Advertising
28.0%
Information Technology and Services
14.6%
 
Telecommunications
8.0%
Computer Software
14.6%
 
Mechanical or Industrial Engineering
8.0%
Internet
8.2%
 
Legal Services
8.0%
Hospital & Health Care
3.6%
 
Primary/Secondary Education
4.0%
Financial Services
3.4%
 
Other
44.0%
Other
55.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Knowledge base is very deep and well written

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
 No videos provided.
 No downloads provided.
Ask Service Hub a QuestionContact Service HubAsk SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

Need help?

I can help.