Compare HubSpot Service Hub, Salesforce Service Cloud, and Freshdesk

Pricing

 
Service Hub Professional
$400
/month
Salesforce Service Essentials
$ 25 USD
Per user/month (billed annually)
Sprout
Free
for UNLIMITED agents
 
Service Hub Starter
$50
/month
Lightning Professional
$ 75 USD
Per user/month (billed annually)
Blossom
$19
/ agent / month billed annually
 
Service Hub Free
$0
Lightning Enterprise
$ 150 USD
Per user/month (billed annually)
Garden
$35
/ agent / month billed annually
 
Service Hub Enterprise
$1,200
/month
Lightning Unlimited
$ 300 USD
Per user/month (billed annually)
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Free Trial Unavailable
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.4
8.5
Ease of Use
Ease of Use
8.9
8.0
8.8
Ease of Setup
Ease of Setup
7.9
7.5
8.5
Ease of Admin
Ease of Admin
8.1
7.9
8.7
Quality of Support
Quality of Support
8.6
8.1
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
8.6
Meets Requirements
HubSpot Service Hub
8.8
Salesforce Service Cloud
8.4
Freshdesk
8.5
Ease of Use
HubSpot Service Hub
8.9
Salesforce Service Cloud
8.0
Freshdesk
8.8
Ease of Setup
HubSpot Service Hub
7.9
Salesforce Service Cloud
7.5
Freshdesk
8.5
Ease of Admin
HubSpot Service Hub
8.1
Salesforce Service Cloud
7.9
Freshdesk
8.7
Quality of Support
HubSpot Service Hub
8.6
Salesforce Service Cloud
8.1
Freshdesk
8.9
Ease of Doing Business With
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.4
Freshdesk
8.8
Product Direction (% positive)
HubSpot Service Hub
10.0
Salesforce Service Cloud
7.8
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Salesforce Service Cloud
8.1
Freshdesk
8.4
Response Automation
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.1
Freshdesk
8.4
SLA Management
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Freshdesk
8.2
Attachments/Screencasts
HubSpot Service Hub
7.0
Salesforce Service Cloud
7.7
Freshdesk
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Freshdesk
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Freshdesk
8.8
Ticket response user experience
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Freshdesk
8.8
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Salesforce Service Cloud
8.5
Freshdesk
8.7
Searchable Articles
HubSpot Service Hub
8.5
Salesforce Service Cloud
8.2
Freshdesk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Freshdesk
8.4
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
7.9
Freshdesk
8.5
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Freshdesk
7.2
Forum to Reponse
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Freshdesk
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.5
Freshdesk
8.8
Live Chat
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Freshdesk
8.8
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Freshdesk
8.6
Email to Case
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.5
Freshdesk
8.9
Chat/Live Support
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
7.9
Freshdesk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
7.9
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Freshdesk
8.3
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Freshdesk
7.9
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Freshdesk
8.2
Call Scripting
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
7.9
Freshdesk
8.1
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
7.9
Freshdesk
8.3
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Freshdesk
8.3
Knowledge Base
HubSpot Service Hub
8.0
Salesforce Service Cloud
8.1
Freshdesk
8.5
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Freshdesk
8.3
Q&A
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Freshdesk
8.2
Reporting
HubSpot Service Hub
8.7
Salesforce Service Cloud
8.0
Freshdesk
7.8
Dashboards
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.0
Freshdesk
8.2
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Freshdesk
8.2
Mobile User Support
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
7.7
Freshdesk
8.1
Customization
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Freshdesk
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.4
Freshdesk
8.5
Internationalization
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Freshdesk
8.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Freshdesk
8.8
Integration APIs
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
25.1%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.7%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
34.1%
10.7%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Salesforce Service Cloud
Small-Business
25.1%
Mid-Market
40.7%
Enterprise
34.1%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
14.6%
Information Technology and Services
20.3%
 
Telecommunications
8.0%
Computer Software
14.3%
Computer Software
14.0%
 
Mechanical or Industrial Engineering
8.0%
Internet
8.1%
Internet
5.9%
 
Legal Services
8.0%
Hospital & Health Care
3.7%
Education Management
3.7%
 
Primary/Secondary Education
4.0%
Financial Services
3.4%
E-Learning
3.4%
 
Other
44.0%
Other
56.0%
Other
52.7%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
HubSpot Service Hub
No videos provided
Salesforce Service Cloud
Freshdesk
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