Compare HubSpot Service Hub, Salesforce Service Cloud, and ServiceNow

Pricing

 
Service Hub Free
$0
Salesforce Service Essentials
$ 25 USD
Per user/month (billed annually)
 
Service Hub Enterprise
$1,200
/month
Lightning Professional
$ 75 USD
Per user/month (billed annually)
 
Service Hub Professional
$400
/month
Lightning Enterprise
$ 150 USD
Per user/month (billed annually)
 
Service Hub Starter
$50
/month
Lightning Unlimited
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.4
8.3
Ease of Use
Ease of Use
8.9
8.0
7.4
Ease of Setup
Ease of Setup
7.9
7.5
7.2
Ease of Admin
Ease of Admin
8.1
7.9
7.8
Quality of Support
Quality of Support
8.6
8.1
7.9
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
8.1
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
7.8
Meets Requirements
HubSpot Service Hub
8.8
Salesforce Service Cloud
8.4
ServiceNow
8.3
Ease of Use
HubSpot Service Hub
8.9
Salesforce Service Cloud
8.0
ServiceNow
7.4
Ease of Setup
HubSpot Service Hub
7.9
Salesforce Service Cloud
7.5
ServiceNow
7.2
Ease of Admin
HubSpot Service Hub
8.1
Salesforce Service Cloud
7.9
ServiceNow
7.8
Quality of Support
HubSpot Service Hub
8.6
Salesforce Service Cloud
8.1
ServiceNow
7.9
Ease of Doing Business With
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.4
ServiceNow
8.1
Product Direction (% positive)
HubSpot Service Hub
10.0
Salesforce Service Cloud
7.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
25.2%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.8%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
34.1%
79.4%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Salesforce Service Cloud
Small-Business
25.2%
Mid-Market
40.8%
Enterprise
34.1%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
14.6%
Information Technology and Services
27.8%
 
Telecommunications
8.0%
Computer Software
14.3%
Higher Education
7.6%
 
Mechanical or Industrial Engineering
8.0%
Internet
8.1%
Hospital & Health Care
7.3%
 
Legal Services
8.0%
Hospital & Health Care
3.7%
Computer Software
6.6%
 
Primary/Secondary Education
4.0%
Financial Services
3.4%
Financial Services
6.0%
 
Other
44.0%
Other
56.0%
Other
44.6%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
HubSpot Service Hub
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Screenshots

 
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HubSpot Service Hub
Salesforce Service Cloud

Videos

 No videos provided
No videos provided
HubSpot Service Hub
No videos provided
Salesforce Service Cloud
ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Salesforce Service Cloud
ServiceNow
No downloads provided
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