Compare HubSpot Service Hub, Salesforce Service Cloud, and Zoho Desk

Pricing

 
Service Hub Starter
$50
/month
Salesforce Service Essentials
$ 25 USD
Per user/month (billed annually)
FREE
$0
/agent/month
 
Service Hub Enterprise
$1,200
/month
Lightning Professional
$ 75 USD
Per user/month (billed annually)
PROFESSIONAL
$12
/agent/month
 
Service Hub Free
$0
Lightning Enterprise
$ 150 USD
Per user/month (billed annually)
ENTERPRISE
$25
/agent/month
 
Service Hub Professional
$400
/month
Lightning Unlimited
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Starter
$50/month
Service Hub Enterprise
$1,200/month
Service Hub Free
$0
Service Hub Professional
$400/month
Free Trial Unavailable
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.4
8.7
Ease of Use
Ease of Use
8.9
8.0
8.5
Ease of Setup
Ease of Setup
7.9
7.5
8.2
Ease of Admin
Ease of Admin
8.1
7.9
8.4
Quality of Support
Quality of Support
8.6
8.1
8.2
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
8.7
Meets Requirements
HubSpot Service Hub
8.8
Salesforce Service Cloud
8.4
Zoho Desk
8.7
Ease of Use
HubSpot Service Hub
8.9
Salesforce Service Cloud
8.0
Zoho Desk
8.5
Ease of Setup
HubSpot Service Hub
7.9
Salesforce Service Cloud
7.5
Zoho Desk
8.2
Ease of Admin
HubSpot Service Hub
8.1
Salesforce Service Cloud
7.9
Zoho Desk
8.4
Quality of Support
HubSpot Service Hub
8.6
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Ease of Doing Business With
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Product Direction (% positive)
HubSpot Service Hub
10.0
Salesforce Service Cloud
7.8
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Response Automation
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.1
Zoho Desk
8.3
SLA Management
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.2
Attachments/Screencasts
HubSpot Service Hub
7.0
Salesforce Service Cloud
7.7
Zoho Desk
8.3
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
Ticket response user experience
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Salesforce Service Cloud
8.5
Zoho Desk
8.6
Searchable Articles
HubSpot Service Hub
8.5
Salesforce Service Cloud
8.2
Zoho Desk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.3
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
Forum to Reponse
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Live Chat
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.3
Email to Case
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Chat/Live Support
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.3
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Call Scripting
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.2
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.3
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Knowledge Base
HubSpot Service Hub
8.0
Salesforce Service Cloud
8.1
Zoho Desk
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Q&A
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Reporting
HubSpot Service Hub
8.7
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Dashboards
HubSpot Service Hub
9.0
Salesforce Service Cloud
8.0
Zoho Desk
8.5
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.4
Mobile User Support
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
7.7
Zoho Desk
8.4
Customization
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.3
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.4
Internationalization
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.7
Integration APIs
HubSpot Service Hub
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
25.2%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.8%
22.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
34.1%
5.8%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Salesforce Service Cloud
Small-Business
25.2%
Mid-Market
40.8%
Enterprise
34.1%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.8%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
14.6%
Information Technology and Services
24.3%
 
Telecommunications
8.0%
Computer Software
14.3%
Computer Software
10.8%
 
Mechanical or Industrial Engineering
8.0%
Internet
8.1%
Marketing and Advertising
4.1%
 
Legal Services
8.0%
Hospital & Health Care
3.7%
Internet
4.0%
 
Primary/Secondary Education
4.0%
Financial Services
3.4%
Telecommunications
3.9%
 
Other
44.0%
Other
56.0%
Other
52.9%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Elizabeth B.
Agency in Marketing and Advertising

Gives a one stop area to view and mangage

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
HubSpot Service Hub
Most Helpful Favorable Review
Elizabeth B.
Agency in Marketing and Advertising

Gives a one stop area to view and mangage

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
HubSpot Service Hub
No videos provided
Salesforce Service Cloud
Zoho Desk

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Salesforce Service Cloud
Zoho Desk
No downloads provided
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