Compare HubSpot Service Hub vs SnapEngage
See this
comparison of HubSpot Service Hub vs. SnapEngage
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
Essentials
From $16
per user / per month
 
Service Hub Professional
$400
/month
Professional
From $26
per user / per month
 
Service Hub Starter
$50
/month
Enterprise
From $40
per user / per month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
Ease of Use
Ease of Use
8.9
9.2
Ease of Setup
Ease of Setup
7.9
8.9
Ease of Admin
Ease of Admin
8.1
8.8
Quality of Support
Quality of Support
8.6
9.1
Ease of Doing Business With
Ease of Doing Business With
9.0
9.4
Product Direction (% positive)
Product Direction (% positive)
10.0
8.6
Meets Requirements
HubSpot Service Hub
8.8
SnapEngage
8.7
Ease of Use
HubSpot Service Hub
8.9
SnapEngage
9.2
Ease of Setup
HubSpot Service Hub
7.9
SnapEngage
8.9
Ease of Admin
HubSpot Service Hub
8.1
SnapEngage
8.8
Quality of Support
HubSpot Service Hub
8.6
SnapEngage
9.1
Ease of Doing Business With
HubSpot Service Hub
9.0
SnapEngage
9.4
Product Direction (% positive)
HubSpot Service Hub
10.0
SnapEngage
8.6

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
SnapEngage
8.9
Searchable Articles
HubSpot Service Hub
8.5
SnapEngage
8.3
Community Forums
HubSpot Service Hub
Not enough data available
SnapEngage
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
SnapEngage
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
SnapEngage
8.7
Forum to Reponse
HubSpot Service Hub
Not enough data available
SnapEngage
8.6
Tickets and Tagging
HubSpot Service Hub
Not enough data available
SnapEngage
8.6
Live Chat
HubSpot Service Hub
Not enough data available
SnapEngage
9.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.5%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
14.5%
 
Telecommunications
8.0%
Computer Software
14.5%
 
Mechanical or Industrial Engineering
8.0%
Financial Services
5.3%
 
Legal Services
8.0%
Telecommunications
4.6%
 
Primary/Secondary Education
4.0%
Insurance
4.6%
 
Other
44.0%
Other
56.6%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Elizabeth B.
Agency in Marketing and Advertising

Gives a one stop area to view and mangage

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

 
HubSpot Service Hub
Most Helpful Favorable Review
Elizabeth B.
Agency in Marketing and Advertising

Gives a one stop area to view and mangage

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
SnapEngage
No downloads provided
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