Compare HubSpot Service Hub, SnapEngage, and Intercom

 
Service Hub Free
$0
Essentials
From $16 per user / per month
Engage
$53 starting from
 
Service Hub Enterprise
$1,200 /month
Professional
From $26 per user / per month
Respond
$53 starting from
 
Service Hub Professional
$400 /month
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
 
Service Hub Starter
$50 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
8.8
(Based on 123 reviews)
8.7
(Based on 624 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
9.3
(Based on 125 reviews)
8.8
(Based on 629 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
9.0
(Based on 79 reviews)
8.5
(Based on 278 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
9.0
(Based on 78 reviews)
8.8
(Based on 293 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.2
(Based on 114 reviews)
8.7
(Based on 589 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
9.4
(Based on 78 reviews)
8.9
(Based on 282 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
8.7
(Based on 123 reviews)
8.7
(Based on 621 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
42.9%
69.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
47.6%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.5%
4.1%
 
Marketing and Advertising
28.0%
Information Technology and Services
14.5%
Computer Software
24.8%
 
Telecommunications
8.0%
Computer Software
14.5%
Internet
16.8%
 
Mechanical or Industrial Engineering
8.0%
Financial Services
5.3%
Information Technology and Services
15.1%
 
Legal Services
8.0%
Telecommunications
4.6%
Marketing and Advertising
6.9%
 
Primary/Secondary Education
4.0%
Insurance
4.6%
Education Management
2.0%
 
Other
44.0%
Other
56.6%
Other
34.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

it's easy to use- much easier than our previous agency management system

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Aubree G.
User

the layout isn't always aesthetically pleasing

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
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Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

 No downloads provided.No downloads provided.
Ask Service Hub a QuestionContact Service HubAsk SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact Intercom
Kate from G2 Crowd

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