Compare HubSpot Service Hub, SnapEngage, and LiveChat

 
Service Hub Enterprise
$1,200 /month
Essentials
From $16 per user / per month
Starter
$16 per seat / month
 
Service Hub Professional
$400 /month
Professional
From $26 per user / per month
Team
$33 per seat / month
 
Service Hub Starter
$50 /month
Enterprise
From $40 per user / per month
Business
$50 per seat / month
 
Service Hub Free
$0
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
8.8
(Based on 123 reviews)
9.2
(Based on 505 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
9.3
(Based on 125 reviews)
9.4
(Based on 504 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
9.0
(Based on 79 reviews)
9.2
(Based on 209 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
9.0
(Based on 78 reviews)
9.2
(Based on 209 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.2
(Based on 114 reviews)
9.2
(Based on 465 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
9.4
(Based on 78 reviews)
9.2
(Based on 202 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
8.7
(Based on 123 reviews)
8.5
(Based on 503 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
42.9%
48.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
47.6%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.5%
16.2%
 
Marketing and Advertising
28.0%
Information Technology and Services
14.5%
Computer Software
9.5%
 
Telecommunications
8.0%
Computer Software
14.5%
Information Technology and Services
8.6%
 
Mechanical or Industrial Engineering
8.0%
Financial Services
5.3%
Internet
5.0%
 
Legal Services
8.0%
Telecommunications
4.6%
Retail
4.9%
 
Primary/Secondary Education
4.0%
Insurance
4.6%
Telecommunications
3.5%
 
Other
44.0%
Other
56.6%
Other
68.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Knowledge base is very deep and well written

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 Crowd User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.No downloads provided.
Ask Service Hub a QuestionContact Service HubAsk SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

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