Compare HubSpot Service Hub, SnapEngage, and LiveEngage

 
Service Hub Enterprise
$1,200 /month
Essentials
From $16 per user / per month
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Service Hub Professional
$400 /month
Professional
From $26 per user / per month
 
Service Hub Starter
$50 /month
Enterprise
From $40 per user / per month
 
Service Hub Free
$0
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
8.8
(Based on 123 reviews)
8.1
(Based on 47 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
9.3
(Based on 125 reviews)
7.9
(Based on 47 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
9.0
(Based on 79 reviews)
7.0
(Based on 33 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
9.0
(Based on 78 reviews)
7.3
(Based on 31 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.2
(Based on 114 reviews)
7.4
(Based on 45 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
9.4
(Based on 78 reviews)
7.2
(Based on 33 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
8.7
(Based on 123 reviews)
7.0
(Based on 45 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
42.9%
27.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
47.6%
43.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.5%
29.2%
 
Marketing and Advertising
28.0%
Information Technology and Services
14.5%
Telecommunications
12.1%
 
Telecommunications
8.0%
Computer Software
14.5%
Computer Software
8.6%
 
Mechanical or Industrial Engineering
8.0%
Financial Services
5.3%
Philanthropy
6.9%
 
Legal Services
8.0%
Telecommunications
4.6%
Outsourcing/Offshoring
6.9%
 
Primary/Secondary Education
4.0%
Insurance
4.6%
Consumer Goods
6.9%
 
Other
44.0%
Other
56.6%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Knowledge base is very deep and well written

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 Crowd User in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

 
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Kate from G2 Crowd

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