Compare HubSpot Service Hub, SnapEngage, and Olark

 
Service Hub Starter
$50 /month
Essentials
From $16 per user / per month
Olark Live Chat
$17 per month
 
Service Hub Free
$0
Professional
From $26 per user / per month
 
Service Hub Enterprise
$1,200 /month
Enterprise
From $40 per user / per month
 
Service Hub Professional
$400 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
8.8
(Based on 123 reviews)
9.0
(Based on 179 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
9.3
(Based on 125 reviews)
9.3
(Based on 181 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
9.0
(Based on 79 reviews)
9.1
(Based on 94 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
9.0
(Based on 78 reviews)
9.0
(Based on 95 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.2
(Based on 114 reviews)
8.9
(Based on 147 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
9.4
(Based on 78 reviews)
9.2
(Based on 87 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
8.7
(Based on 123 reviews)
8.3
(Based on 182 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
42.9%
47.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
47.6%
46.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.5%
5.4%
 
Marketing and Advertising
28.0%
Information Technology and Services
14.5%
Computer Software
22.4%
 
Telecommunications
8.0%
Computer Software
14.5%
Internet
13.4%
 
Mechanical or Industrial Engineering
8.0%
Financial Services
5.3%
Retail
6.0%
 
Legal Services
8.0%
Telecommunications
4.6%
Education Management
4.7%
 
Primary/Secondary Education
4.0%
Insurance
4.6%
Marketing and Advertising
3.4%
 
Other
44.0%
Other
56.6%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that I can see when people have opened my emails and it's all in one convenient place with the chrome extension

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
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Kate from G2 Crowd

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