Compare HubSpot Service Hub, SnapEngage, and Pure Chat

 
Service Hub Enterprise
$1,200 /month
Essentials
From $16 per user / per month
Free
100% Free
 
Service Hub Professional
$400 /month
Professional
From $26 per user / per month
Pro
$99/mo (paid monthly)
 
Service Hub Starter
$50 /month
Enterprise
From $40 per user / per month
 
Service Hub Free
$0
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
8.8
(Based on 123 reviews)
9.0
(Based on 151 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
9.3
(Based on 125 reviews)
9.4
(Based on 152 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
9.0
(Based on 79 reviews)
9.4
(Based on 64 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
9.0
(Based on 78 reviews)
9.1
(Based on 62 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.2
(Based on 114 reviews)
9.1
(Based on 137 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
9.4
(Based on 78 reviews)
9.4
(Based on 60 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
8.7
(Based on 123 reviews)
9.0
(Based on 154 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
42.9%
61.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
47.6%
27.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.5%
10.5%
 
Marketing and Advertising
28.0%
Information Technology and Services
14.5%
Higher Education
6.3%
 
Telecommunications
8.0%
Computer Software
14.5%
Financial Services
6.3%
 
Mechanical or Industrial Engineering
8.0%
Financial Services
5.3%
Computer Software
5.7%
 
Legal Services
8.0%
Telecommunications
4.6%
Retail
4.7%
 
Primary/Secondary Education
4.0%
Insurance
4.6%
Information Technology and Services
4.7%
 
Other
44.0%
Other
56.6%
Other
72.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Knowledge base is very deep and well written

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Rohit K.
Executive Sponsor in Computer Networking

- Very less reliable - Quite often chat client fail to login/connect, results in loss of connection with customer - No statistic or warning for chat not available info to take corrective action

 
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Kate from G2 Crowd

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