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Compare HubSpot Service Hub vs Track-It!

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comparison of HubSpot Service Hub vs. Track-It!
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 17 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.7%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
56.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
30.4%
 
Marketing and Advertising
29.2%
Information Technology and Services
13.3%
 
Legal Services
8.3%
Hospital & Health Care
10.0%
 
Telecommunications
8.3%
Higher Education
6.7%
 
Mechanical or Industrial Engineering
8.3%
Law Practice
5.6%
 
E-Learning
4.2%
Utilities
5.6%
 
Other
41.7%
Other
58.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

 
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