Compare HubSpot Service Hub vs Track-It!

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comparison of HubSpot Service Hub vs. Track-It!
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Track-It! rates 3.6/5 stars with 74 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Service Hub Enterprise
$1,200 /month
 
Service Hub Professional
$400 /month
 
Service Hub Starter
$50 /month
 
Service Hub Free
$0
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
7.9
(Based on 68 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
8.0
(Based on 68 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
5.9
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
12.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
56.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
31.5%
 
Marketing and Advertising
28.0%
Information Technology and Services
13.8%
 
Telecommunications
8.0%
Hospital & Health Care
9.6%
 
Mechanical or Industrial Engineering
8.0%
Higher Education
7.4%
 
Legal Services
8.0%
Utilities
5.3%
 
Primary/Secondary Education
4.0%
Law Practice
5.3%
 
Other
44.0%
Other
58.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Knowledge base is very deep and well written

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

 
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Kate from G2 Crowd

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