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Compare HubSpot Service Hub vs UseResponse

See this

comparison of HubSpot Service Hub vs. UseResponse
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 17 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.7%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
14.3%
 
Marketing and Advertising
29.2%
Information Technology and Services
26.3%
 
Legal Services
8.3%
Computer Software
10.5%
 
Telecommunications
8.3%
Higher Education
10.5%
 
Mechanical or Industrial Engineering
8.3%
Semiconductors
10.5%
 
E-Learning
4.2%
Financial Services
10.5%
 
Other
41.7%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

HubSpot Service is always fast and reliable.

G2 Crowd User in Computer & Network Security

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Dmitry M.
Administrator in Information Technology and Services

Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.

 
Ask Service Hub a QuestionContact Service HubAsk UseResponse a QuestionContact UseResponse
Kate from G2 Crowd

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