Compare HubSpot Service Hub vs UseResponse

See this comparison of HubSpot Service Hub vs. UseResponse based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
14.3%
 
Marketing and Advertising
28.0%
Information Technology and Services
26.3%
 
Mechanical or Industrial Engineering
8.0%
Internet
10.5%
 
Information Technology and Services
8.0%
Computer Software
10.5%
 
Legal Services
8.0%
Financial Services
10.5%
 
Telecommunications
8.0%
Semiconductors
10.5%
 
Other
40.0%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

G2 Crowd User in Semiconductors

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

 
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Kate from G2 Crowd

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