Compare HubSpot Service Hub, UseResponse, and Zendesk Support

Pricing

 
Service Hub Enterprise
$1,200
/month
Enterprise Package
$3000+
per solution
Essential
$5
/month
 
Service Hub Professional
$400
/month
Self-Hosted
$899
one-time fee
Team
$19
/month
 
Service Hub Starter
$50
/month
Cloud
$15
per agent, per month
Professional
$49
/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.0
8.6
Ease of Use
Ease of Use
8.9
9.3
8.6
Ease of Setup
Ease of Setup
7.9
9.2
8.2
Ease of Admin
Ease of Admin
8.1
9.2
8.3
Quality of Support
Quality of Support
8.6
9.9
8.4
Ease of Doing Business With
Ease of Doing Business With
9.0
9.8
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
7.6
Meets Requirements
HubSpot Service Hub
8.8
UseResponse
9.0
Zendesk Support
8.6
Ease of Use
HubSpot Service Hub
8.9
UseResponse
9.3
Zendesk Support
8.6
Ease of Setup
HubSpot Service Hub
7.9
UseResponse
9.2
Zendesk Support
8.2
Ease of Admin
HubSpot Service Hub
8.1
UseResponse
9.2
Zendesk Support
8.3
Quality of Support
HubSpot Service Hub
8.6
UseResponse
9.9
Zendesk Support
8.4
Ease of Doing Business With
HubSpot Service Hub
9.0
UseResponse
9.8
Zendesk Support
8.4
Product Direction (% positive)
HubSpot Service Hub
10.0
UseResponse
10.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
UseResponse
9.3
Zendesk Support
8.5
Response Automation
HubSpot Service Hub
9.0
UseResponse
9.5
Zendesk Support
8.4
SLA Management
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
HubSpot Service Hub
7.0
UseResponse
9.6
Zendesk Support
8.3
Ticket Collaboration
HubSpot Service Hub
Not enough data available
UseResponse
9.4
Zendesk Support
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
UseResponse
9.5
Zendesk Support
8.9
Ticket response user experience
HubSpot Service Hub
Not enough data available
UseResponse
9.3
Zendesk Support
8.7
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
UseResponse
Not enough data available
Zendesk Support
8.6
Searchable Articles
HubSpot Service Hub
8.5
UseResponse
Not enough data available
Zendesk Support
8.6
Community Forums
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.6
Forum to Reponse
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.9
Live Chat
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.5
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
UseResponse
9.6
Zendesk Support
8.4
Email to Case
HubSpot Service Hub
9.0
UseResponse
9.4
Zendesk Support
8.8
Chat/Live Support
HubSpot Service Hub
Not enough data available
UseResponse
9.0
Zendesk Support
8.4
Social Integration
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.0
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.1
Products and Version Tracking
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.1
Call Scripting
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
7.8
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
7.7
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
UseResponse
8.6
Zendesk Support
8.0
Knowledge Base
HubSpot Service Hub
8.0
UseResponse
9.3
Zendesk Support
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
UseResponse
8.9
Zendesk Support
8.1
Q&A
HubSpot Service Hub
Not enough data available
UseResponse
9.6
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
7.9
Reporting
HubSpot Service Hub
8.7
UseResponse
8.1
Zendesk Support
7.9
Dashboards
HubSpot Service Hub
9.0
UseResponse
8.1
Zendesk Support
8.1
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.1
Mobile User Support
HubSpot Service Hub
Not enough data available
UseResponse
9.3
Zendesk Support
8.1
Customization
HubSpot Service Hub
Not enough data available
UseResponse
9.2
Zendesk Support
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
UseResponse
9.3
Zendesk Support
8.3
Internationalization
HubSpot Service Hub
Not enough data available
UseResponse
9.8
Zendesk Support
8.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
UseResponse
8.5
Zendesk Support
8.5
Integration APIs
HubSpot Service Hub
Not enough data available
UseResponse
8.0
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
40.0%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
46.7%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
13.3%
16.3%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
25.0%
Computer Software
17.8%
 
Telecommunications
8.0%
Semiconductors
10.0%
Information Technology and Services
15.3%
 
Mechanical or Industrial Engineering
8.0%
Internet
10.0%
Internet
10.3%
 
Legal Services
8.0%
Higher Education
10.0%
Marketing and Advertising
4.9%
 
Primary/Secondary Education
4.0%
Financial Services
10.0%
Telecommunications
3.3%
 
Other
44.0%
Other
35.0%
Other
48.5%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Dmitry M.
Administrator in Information Technology and Services

It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

UseResponse
Most Helpful Favorable Review
Dmitry M.
Administrator in Information Technology and Services

It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all.

Most Helpful Critical Review
Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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